The excellent customer service provided… The excellent customer service provided by Kayelynn. She was genuinely kind and helpful; we need more people like her in the world, especially in customer service. This is a great company! I had previously purchased a 2020 version and 3 years later could not locate the download. They were able to send me a link to receive what I had previously paid for. I will definitely be a returning customer and refer friends and family to this great resource and business. THANK YOU!

1) I couldn't find out how to order the… 1) I couldn't find out how to order the software on a CD ROM. I do not want to download the software. 2) The FLASH25 discount code did not work.

Did NOT order Quantitative Biosciences! Instead of the legal book I ordered, I received a textbook titled Quantitative Biosciences. When I tried to use their website chat interface, the agent could only refer me to an attorney. There was no phone number listed on the site nor on the shipping confirmation email. Going to the order confirmation email, I learned that the ebook link also did not work. There was a phone number on the order confirmation email, and I called to request a refund. Very frustrating and disappointing experience. I am very wary of their legal advice given the mistakes with my order.

Overall I am please with the "Will" purchase and would purchase another product… The learning materials for the "Will" package was as excellent. I understood the written text to be able to proceed in filling out the forms. I had to read the form 1 section over a few times to understand why form 1 was also in another section - appendix B. The explanation could be improved on. In all, I am very please with this purchase.

Nolo products are excellent and buying… Nolo products are excellent and buying from them is pretty easy. In the past, I went in-person to the Berk store, but now perusing and buying online is not too bad, either. Everything seems transparent and straightforward.