Presto! Discrepancy fixed! I couldn’t get past a discrepancy error on my own, and your team member efficiently handled the issues over the phone. The will came out as intended. Great service !

Inability to save Not being able to save at will is a problem. I am not always able to compete a whole section at one sitting.

My download experience. In prior years I would just purchase the Disk/CD to make sure my family members had updated legal documents. I had not updated my Will since my wife's passing, so I decided to download the newest version. At first I could not find the file because I was used to seeing the old logo, but once I found it I was able to get started. I would have preferred the logo to be on my desk top.

Easy to use Easy to use, seems to cover all the bases we need for our estate planning. The only issue I found is both husband and wife are listed a female on the preview, there wasn't an option to select the gender, and no option to make changes. When I go to the last step (to print) the gender of the names on the estate aren't listed, which makes it ok in the end. I just spent needless time trying to correct the wrong gender.

Do it online or download software I really like the feature that you can do your will or living trust online or download the software and do it on your own computer. To do a living trust, you just need to answer a few questions and then you are done. Very easy and straight forward.