Terrible Communication You told me you could get the signing done same day, which is a big reason I went with you and paid, then and you then cancelled an hour before. Then I never received a call the day before the rescheduled day confirming what time the notary arrive and had to call myself. Then they told me she would be here at 4:00 but she showed up at 3:45 overall just terrible communication

OLD SCHOOL VALUES STILL LIVEI found that what you promised is what… I found that what you promised is what you delivered. This is an outstanding event in the current state of affairs. The product that you delivered exceeded my expectations and truly WOWED me with its quality of design and construction as a professional engineer, I am not easily impressed....but WOW

Over promised and under delivered Set expectation of finding a notary to be at my location in 30 mins, charging twice what I saw from other services that were booked. After paying, the quoted timeframe changed to 45 minutes. 50 minutes later I get an update that it would take up to another hour for the person to reach me. The operator then asked for more money to account for rush hour even though I had already paid. A terrible experience during an already demanding day.

Had I not called from signing location… Had I not called from signing location 10 minutes before appointment I’d be in big trouble. They cancelled the appt less than 5 minutes before hand in 115 degree heat as I was outside waiting for the notary. To their credit, notary arrived 45 mins later. Notary fixed an issue providing an additional document. Will confirm sooner next time.

My Brother-in-law died before his… My Brother-in-law died before his signing and notarization of his documents. The Opal group promptly refunded the prepaid fees in a very professional and efficient manner. Much appreciated...