My Brother-in-law died before his… My Brother-in-law died before his signing and notarization of his documents. The Opal group promptly refunded the prepaid fees in a very professional and efficient manner. Much appreciated...

Terrible Communication You told me you could get the signing done same day, which is a big reason I went with you and paid, then and you then cancelled an hour before. Then I never received a call the day before the rescheduled day confirming what time the notary arrive and had to call myself. Then they told me she would be here at 4:00 but she showed up at 3:45 overall just terrible communication

Over promised and under delivered Set expectation of finding a notary to be at my location in 30 mins, charging twice what I saw from other services that were booked. After paying, the quoted timeframe changed to 45 minutes. 50 minutes later I get an update that it would take up to another hour for the person to reach me. The operator then asked for more money to account for rush hour even though I had already paid. A terrible experience during an already demanding day.

OLD SCHOOL VALUES STILL LIVEI found that what you promised is what… I found that what you promised is what you delivered. This is an outstanding event in the current state of affairs. The product that you delivered exceeded my expectations and truly WOWED me with its quality of design and construction as a professional engineer, I am not easily impressed....but WOW

Excellent follow through and execution. Follow through is superb. I needed to coordinate a notarized doc in another state. I noted the signee was in a facility and was very anxious about the process. I was called to confirm my booking and told the exact time of the notary's arrival would be confirmed. I was then called with the time of the appointment and the notary's name. Then shortly before arrival time I was called again to let me know the notary, their name, and the arrival time was on time if not running a little early. All this communication allowed me to keep my loved one at ease during the process. Afterward my loved one confirmed all was handled by a very nice and helpful person. It's hard to buy peace of mind, and I got that without having to ask. Great service.