BG
GBmade things easy on a very trying time It was very easy to follow and when I have issue and called , the people on the other end were friendly and very helpful
SUSAN
GBSimple questionnaire, great filing instructions The questionnaire is pretty simple to follow. It would be helpful to have a list of all data needed up front so that I could gather it all before I started. I had to go back and forth a lot while collecting information. But the questionnaire itself is well done. The filing instructions are also extremely helpful.
Stephen
GBGood helper today. But this was my 4 th attempt Today was a good experience. My call went almost directly to a representative. However I had called 3 other times this week. After a 5 minute wait time a machine asked for my call back number. Which is a nice service some companies offer. However I never did receive a return phone call. Today like magic however I got directly through.
Trina Wright
GBIt was a fairly easy process for… It was a fairly easy process for someone like me who doesn’t particularly like filling out forms on the computer. Although now that the form is completed I don’t exactly k ow what the next step is
Adam Ambrose
GBLost data and atrocious customer service They lost months of data I had entered into their questionaire back in mid-September. Apparently this is a widespread problem. I have tried communicating with them over many weeks, and they give me the runaround every time. Better to use paper and pencil, better a spreadsheet, better anything but this incredible waste of money and time on a service that can't do the ONE thing it's supposed to do: save your data.