Jeff
GBThe team guided me through a military divorce I had a complicated situation due to military service and being geographically separated from my now former spouse. Nolo had a great team that helped us navigate the process the whole way through. I am now divorced and happy for the service received. Thanks Aaron, Judy, and Cynthia!
Stephen
GBGood helper today. But this was my 4 th attempt Today was a good experience. My call went almost directly to a representative. However I had called 3 other times this week. After a 5 minute wait time a machine asked for my call back number. Which is a nice service some companies offer. However I never did receive a return phone call. Today like magic however I got directly through.
SUSAN
GBSimple questionnaire, great filing instructions The questionnaire is pretty simple to follow. It would be helpful to have a list of all data needed up front so that I could gather it all before I started. I had to go back and forth a lot while collecting information. But the questionnaire itself is well done. The filing instructions are also extremely helpful.
Adam Ambrose
GBLost data and atrocious customer service They lost months of data I had entered into their questionaire back in mid-September. Apparently this is a widespread problem. I have tried communicating with them over many weeks, and they give me the runaround every time. Better to use paper and pencil, better a spreadsheet, better anything but this incredible waste of money and time on a service that can't do the ONE thing it's supposed to do: save your data.
Marlon Quijije
COThe Customer Service Rep that assisted… The Customer Service Rep that assisted me with all my concerns and questions was very patient and extremely detailed.