Melissa Gallaway - Rutherford
GBI paid $499 for the premium package I paid $499 for the premium package. I filled out questionnaire and realized that I was not tech savvy enough to know how to do this. I'm not good with Internet stuff. In ONE days time I sent them a email explaining the situation. Attempting to contact them was a nightmare. Phone rings answers hangups. Finally I received a email saying I did not qualify for ANY refund. I literally only filled out the questions. I'm so upset. $499 is Alot of money to me and now I am stuck. I feel very foolish. Don't use this service if your old and not literate in all aspects of tech. Melissa Rutherford
Marcela
GBThe Divorce Software was …easy breezy The Divorce Software was very straightforward to work with. I changed several times my answers. It was easy to correct them. It was very easy to print the forms. One form at a time. Thank you for making this experience uncomplicated. Sincerely, Marcela - Texas
Adam Ambrose
GBLost data and atrocious customer service They lost months of data I had entered into their questionaire back in mid-September. Apparently this is a widespread problem. I have tried communicating with them over many weeks, and they give me the runaround every time. Better to use paper and pencil, better a spreadsheet, better anything but this incredible waste of money and time on a service that can't do the ONE thing it's supposed to do: save your data.
Rob
GBLogging in voids your right to a refund!! Signed up then logged in. According to 3 step divorce, once you have logged in your refund is void! About one third of the way through the questionnaire, I realized that my case would not qualify for the method to be used. This is unethical business practice and must be stopped.
Lisa Urena
GBIt was really easy and precise. It was really easy and precise.