customer
GBProcess is a bit painful Questions in the questionnaire don’t match the ones on the actual form. The editing process is painful because you can’t just go into the form and make changes, you need to send a message with edits and then wait for them to reopen the online questions that still don’t match. And even though I paid for the expedited processing, the edits after the first review take days.
Matthew Godbold Sr
GBLost Paperwork My divorce papers have been lost in the mail for over two months. The tracking number shows it going back and forth between two states. Divorce.com has failed to rectify the problem claiming we are the mercy of the USPS. I tried to File a missing mail report but since I am not the sender or recipient I can do nothing about it. I started the process on 8/10/23. I will change this review once they fix the problem
Eric
GBCould have a lot better directions with… Could have a lot better directions with the forms that come in the mail. A lot more clearer speaking English people in customer service would be excellent also. What good is calling to get help when you don't know what they're saying??? This is a lot of money for what you get and in the end you get to figure out how to file it in court on your own
Consuelo Berr
GBLove the save feature The questions were very easy to read and answer. The drop down explanation bubbles really helped me to understand the information that was being requested. I loved the feature of being able to return to previous pages in order to check my answers. I was really thankful that the website saved my progress as I was unable to get back to it for a couple months. That save feature allowed me to gather information for the questions that took more research to find the answer amongst my own Paperwork.
Meghan
GBHighly Recommend It is very easy to use this service and they are very supportive. There is quick turn around with questions and paperwork. It made the whole process much easier.