I paid for a double Rhino dog kennel 6… I paid for a double Rhino dog kennel 6 weeks ago. I was told it would be 3-4weeks before shipping and that Rhino has already started to fabricate the kennel. This was 5 weeks ago. My order # 103212557. To date, I can not get a CS Rep on phone and I get a generic email "that they are checking with manufacturer ". This cost me $3600 and I NEEDED for medical purposes! Still no kennel or real response from Pet Pro Supply.

Placed an order on September 13 Placed an order on September 13, order went around the world. Received 1 box of 2 on October 25. Still awaiting second box. Canceled the order, now company wants me to pay to ship back and 25% restocking fee. I will never order from them again.

Great Experience with Crate Order Reading some other recent negative reviews on here, I was anxious about placing an order with Pet Pro Supply for a crate. Everywhere else online, the crate I needed was sold out or backordered. But it was available with Pet Pro Supply. The company quickly responded by email in under a day to my questions and concerns, and shipped the crate within a day or two of my order. It arrived yesterday in perfect condition and is exactly what I needed.

30 to 90 days is a lie We ordered a dog playground in March for our dog daycare. They said 30-90 days until delivery. I checked in to see how far away delivery time is. It took 3 emails and 2 weeks for them to tell me it wouldn't ship until October. They could have reached out when they knew it would be a six month delay. Go suck an egg pet pro supply

I purchased a Ruffland kennel from Pet… I purchased a Ruffland kennel from Pet Pro Supply Co. and it fits perfect in the back of my '88 bronco with no problems! My GSD Sasori loves it and now has the room he needs 🥰 it also arrived early and the communication with the business threw their customer support was amazing! I would definitely purchase from here again ❤💯