I paid for a double Rhino dog kennel 6… I paid for a double Rhino dog kennel 6 weeks ago. I was told it would be 3-4weeks before shipping and that Rhino has already started to fabricate the kennel. This was 5 weeks ago. My order # 103212557. To date, I can not get a CS Rep on phone and I get a generic email "that they are checking with manufacturer ". This cost me $3600 and I NEEDED for medical purposes! Still no kennel or real response from Pet Pro Supply.

Great Place to Get a KLIMB I recently ordered a KLIMB platform and accessories kit. I was delighted to receive free shipping, as the KLIMB is heavy! (KLIMB itself does not offer free shipping.) My items arrived within a reasonable amount of time (shipping times are unpredictable with pandemic restrictions) and in excellent condition. I will shop at Pet Pro Supply again, and I'm already telling my friends about them.

Edemco Kennel Dryer I ordered and received the Edemco kennel dryer. Ordered in March 2021 and received in August 2021. Although there was quite a delay and some inconsistencies with communication nearing delivery date, the item showed up and was in good condition. No reflection on Pet Pro Supply but Edemco has really dropped the quality of their products. I have the exact same model dryer from 12 years ago that we ordered new and the 12 year old dryer is a much nicer, better and well built dryer than this new one. They are really cutting corners. That said, it should not reflect on PPS and their service.

Great harness! I recently purchased a Blue-9 Balance Harness Buckle Neck at the recommendation of my puppy trainer. She was right! This harness is comfortable and secure enough that I know my puppy will not be able to squirm out of it. The people at ProPet had a great selection of products at competitive prices. Shipping was efficient. I will definitely order from ProPet again.

I am experiencing the same issues as… I am experiencing the same issues as the previous reviews. I ordered the pet pro grooming tub and they said it was in stock. That was July 9th. I am still waiting and it is now September 8th. They gave me the same run around about contacting the manufacturer and gave me a ship date. Still nothing and no response from emails to customer service no response from the messages left on the phone. They are awful.