I paid for a double Rhino dog kennel 6… I paid for a double Rhino dog kennel 6 weeks ago. I was told it would be 3-4weeks before shipping and that Rhino has already started to fabricate the kennel. This was 5 weeks ago. My order # 103212557. To date, I can not get a CS Rep on phone and I get a generic email "that they are checking with manufacturer ". This cost me $3600 and I NEEDED for medical purposes! Still no kennel or real response from Pet Pro Supply.

I have called and emailed several times… I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.

Supplied me with a part which was… Supplied me with a part which was damaged when it comes to us parts missing in the passage to do only refund it if I send it back but I had to pay for the post package Not very helpful don’t use they are only the middle person and don’t care

Amazing Customer Service, Great prices and products I purchase 4 intermediate and 2 XL (double door) crates. These are amazing. I feel less worried about my dogs traveling in these crates. Super easy to clean. Pet Pro Customer service was excellent. These were backordered by the MFG and customer service kept me up to date on when they would ship. I would definitely buy again!

Great harness! I recently purchased a Blue-9 Balance Harness Buckle Neck at the recommendation of my puppy trainer. She was right! This harness is comfortable and secure enough that I know my puppy will not be able to squirm out of it. The people at ProPet had a great selection of products at competitive prices. Shipping was efficient. I will definitely order from ProPet again.