Amazing Customer Service, Great prices and products I purchase 4 intermediate and 2 XL (double door) crates. These are amazing. I feel less worried about my dogs traveling in these crates. Super easy to clean. Pet Pro Customer service was excellent. These were backordered by the MFG and customer service kept me up to date on when they would ship. I would definitely buy again!

I am experiencing the same issues as… I am experiencing the same issues as the previous reviews. I ordered the pet pro grooming tub and they said it was in stock. That was July 9th. I am still waiting and it is now September 8th. They gave me the same run around about contacting the manufacturer and gave me a ship date. Still nothing and no response from emails to customer service no response from the messages left on the phone. They are awful.

I have called and emailed several times… I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.

Product received was not the product pictured I bought a replacement motor for a dog groomer dryer. The motor received was not the one pictured on the website. Incorrect color, physical size and had an external capacitor added. They refused to take it back. Their only explanation is that the original motor is no longer made so they sent one that is of similar specification. Their website still shows the incorrect motor.

Edemco Kennel Dryer I ordered and received the Edemco kennel dryer. Ordered in March 2021 and received in August 2021. Although there was quite a delay and some inconsistencies with communication nearing delivery date, the item showed up and was in good condition. No reflection on Pet Pro Supply but Edemco has really dropped the quality of their products. I have the exact same model dryer from 12 years ago that we ordered new and the 12 year old dryer is a much nicer, better and well built dryer than this new one. They are really cutting corners. That said, it should not reflect on PPS and their service.