Placed an order on September 13 Placed an order on September 13, order went around the world. Received 1 box of 2 on October 25. Still awaiting second box. Canceled the order, now company wants me to pay to ship back and 25% restocking fee. I will never order from them again.

This company doesn't even deserve one… This company doesn't even deserve one start. I ordered an expensive item and a month later it still has not been shipped. I emailed and only received a reply that they will get back to me and haven't. I called and was on hold for an hour and then an automated message said there was no one available in customer service to speak with me. I have yet to hear back regarding my request for a refund. Horrible customer service.

Great Experience with Crate Order Reading some other recent negative reviews on here, I was anxious about placing an order with Pet Pro Supply for a crate. Everywhere else online, the crate I needed was sold out or backordered. But it was available with Pet Pro Supply. The company quickly responded by email in under a day to my questions and concerns, and shipped the crate within a day or two of my order. It arrived yesterday in perfect condition and is exactly what I needed.

Easy, secure, expandable. I purchased 2 5x5x4 square dog kennels by Aleko from Pet Pro. The order arrived quickly, well packaged for 2 large items so that they were not damaged in transit. Iam a 70+ woman, who barely weighs 100 lbs and have a bad shoulder, yet this was easy to assemble. I was able to figure it out from the directions provided and it seems to be a very secure place to contain a active dog. The kennels latch securely together, allowing several to be used together to enlarge to any size. It's easy enough to move. The company neglected to send enough connectors which theu sent out promptly when I called them.

Edemco Kennel Dryer I ordered and received the Edemco kennel dryer. Ordered in March 2021 and received in August 2021. Although there was quite a delay and some inconsistencies with communication nearing delivery date, the item showed up and was in good condition. No reflection on Pet Pro Supply but Edemco has really dropped the quality of their products. I have the exact same model dryer from 12 years ago that we ordered new and the 12 year old dryer is a much nicer, better and well built dryer than this new one. They are really cutting corners. That said, it should not reflect on PPS and their service.