Great Experience with Crate Order Reading some other recent negative reviews on here, I was anxious about placing an order with Pet Pro Supply for a crate. Everywhere else online, the crate I needed was sold out or backordered. But it was available with Pet Pro Supply. The company quickly responded by email in under a day to my questions and concerns, and shipped the crate within a day or two of my order. It arrived yesterday in perfect condition and is exactly what I needed.

This company doesn't even deserve one… This company doesn't even deserve one start. I ordered an expensive item and a month later it still has not been shipped. I emailed and only received a reply that they will get back to me and haven't. I called and was on hold for an hour and then an automated message said there was no one available in customer service to speak with me. I have yet to hear back regarding my request for a refund. Horrible customer service.

Placed an order on September 13 Placed an order on September 13, order went around the world. Received 1 box of 2 on October 25. Still awaiting second box. Canceled the order, now company wants me to pay to ship back and 25% restocking fee. I will never order from them again.

Amazing Customer Service, Great prices and products I purchase 4 intermediate and 2 XL (double door) crates. These are amazing. I feel less worried about my dogs traveling in these crates. Super easy to clean. Pet Pro Customer service was excellent. These were backordered by the MFG and customer service kept me up to date on when they would ship. I would definitely buy again!

30 to 90 days is a lie We ordered a dog playground in March for our dog daycare. They said 30-90 days until delivery. I checked in to see how far away delivery time is. It took 3 emails and 2 weeks for them to tell me it wouldn't ship until October. They could have reached out when they knew it would be a six month delay. Go suck an egg pet pro supply