Susan
GBI ordered a grooming table for my dog… I ordered a grooming table for my dog grooming shop almost a month ago on June 10th and it still hasn't been delivered, though they charged my credit card when I ordered. Even with the COVID-19 crisis that's excessive. I don't think I would order from them again.
Jill Bevel
GBEasy, secure, expandable. I purchased 2 5x5x4 square dog kennels by Aleko from Pet Pro. The order arrived quickly, well packaged for 2 large items so that they were not damaged in transit. Iam a 70+ woman, who barely weighs 100 lbs and have a bad shoulder, yet this was easy to assemble. I was able to figure it out from the directions provided and it seems to be a very secure place to contain a active dog. The kennels latch securely together, allowing several to be used together to enlarge to any size. It's easy enough to move. The company neglected to send enough connectors which theu sent out promptly when I called them.
Jesse Unger
GBI have called and emailed several times… I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.
TenderCare Grooming
GBEdemco Kennel Dryer I ordered and received the Edemco kennel dryer. Ordered in March 2021 and received in August 2021. Although there was quite a delay and some inconsistencies with communication nearing delivery date, the item showed up and was in good condition. No reflection on Pet Pro Supply but Edemco has really dropped the quality of their products. I have the exact same model dryer from 12 years ago that we ordered new and the 12 year old dryer is a much nicer, better and well built dryer than this new one. They are really cutting corners. That said, it should not reflect on PPS and their service.
Jennifer Lamb
GBEZDry III Dryer purchase I purchased a new dryer for my grooming shop and the entire process went flawlessly. Upon ordering I was able to customize the color as well as set up a payment schedule that suited me to break it up into 4 smaller payments. My dryer shipped EXTREMELY fast which was perfect because I desperately needed it! I would 100% recommend Pet Pro Supply Co. and I'll definitely be purchasing any future equipment through them as well!