Product received was not the product pictured I bought a replacement motor for a dog groomer dryer. The motor received was not the one pictured on the website. Incorrect color, physical size and had an external capacitor added. They refused to take it back. Their only explanation is that the original motor is no longer made so they sent one that is of similar specification. Their website still shows the incorrect motor.

Great Place to Get a KLIMB I recently ordered a KLIMB platform and accessories kit. I was delighted to receive free shipping, as the KLIMB is heavy! (KLIMB itself does not offer free shipping.) My items arrived within a reasonable amount of time (shipping times are unpredictable with pandemic restrictions) and in excellent condition. I will shop at Pet Pro Supply again, and I'm already telling my friends about them.

Placed an order on September 13 Placed an order on September 13, order went around the world. Received 1 box of 2 on October 25. Still awaiting second box. Canceled the order, now company wants me to pay to ship back and 25% restocking fee. I will never order from them again.

DO NOT BUY ANTHING FROM THEM I purchase an Edemco dryer on March 5, 2021. Pet Pro Supply said that the dryer will ship on 6/25/2021 due to Covid-19. I have emailed costumer service multiple times and they keep saying that the manufacture will ship my item soon. They are not giving me an specific date. Pet Pro Supply should make it clean that the item is not in stock before costumers purchase their items. I need a refund so I can get my item else where. ORDER NUMBER: 103213341 DO NOT PURCHASE ANYTHING FROM THEM

I have called and emailed several times… I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.