Unimpressive customer service so far The main reason I selected Northwest was their supposedly fantastic customer service. I'm still waiting for that customer service to appear. They do not answer the phone, they do not return calls, they do not respond to emails, and they do not apparently check their own emails because this afternoon, they wrote asking me for information that I had already sent the first time they asked for it this morning. I hope this is just an uncharacteristic lapse, and that things will improve from here on out. I would like to be able to update this review with something positive...but that's going to be up to them.

This was a really great Customer… This was a really great Customer Service experience with Madison and Haydin! I did follow up calls with Haydin, and I asked alot of detailed questions. She answered all my many questions in a friendly way and with thorough knowledge. Their focus was on what was best for my business. I was also told that the company is available for any help needed after my purchase. With such great, patient Customer Service Reps (they deserve a Raise!), great packages and a currently nicely discounted package, there is just no other company I see that is comparable.

Obviously not to be trusted with something so important. I mean c’mon. I don't have to make the mistake of using this scammer to know they are a scammer. Read the part on their website how your registered address is AUTOMATICALLY listed as theirs. Why would you want someone else to get your mail? They tell you it’s not offered as an option it is done automatically. They even end the paragraph with “It’s just that simple.” Gotta hand it to them they came up with a good scam. You can even imagine their shady smile as they explain it to their buddies. “And then I get their mail so if they want to know anything they have to go thru me! Its just - that - simple!” I would advise anyone to read the website. You do that and you should know not to work with these people.

Great for new business owner I signed up with Northwest Registered Agent a couple months ago, and they have been extremely helpful. One of the representatives called me to walk through their services and to ensure that I was all set up. Given this was the first time that I registered an LLC, it was great to have that immediate availability from Northwest's support staff.

Easy to contact Easy to contact, an actual person picks up. Emails I’ve sent have been responded to within the same day. Plenty of free information if you’d like to perform tasks yourself to save money. In their surveys they don’t ask between 7 genders what you are like competitors. Light years better than ZenBusiness or LegalZoom.