This was a really great Customer… This was a really great Customer Service experience with Madison and Haydin! I did follow up calls with Haydin, and I asked alot of detailed questions. She answered all my many questions in a friendly way and with thorough knowledge. Their focus was on what was best for my business. I was also told that the company is available for any help needed after my purchase. With such great, patient Customer Service Reps (they deserve a Raise!), great packages and a currently nicely discounted package, there is just no other company I see that is comparable.

Not reliable, don't risk your business The portal is frustratingly slow and often requires multiple refreshes to function properly. Additionally, the billing process is overly complicated and confusing. I initially attempted to cancel my service and even disputed the charge with my bank. However, I canceled the dispute when they finally registered my LLC. Despite this, they canceled my services a week later, citing an issue with receiving payment from my bank. I have now reopened the dispute with my bank to recover my funds. now I have to pay (filing fee) $55 to change the agent unless they hold any document they receive. they don't answer emails for support and call is 50/50 chance that you would connect with them.

Great for new business owner I signed up with Northwest Registered Agent a couple months ago, and they have been extremely helpful. One of the representatives called me to walk through their services and to ensure that I was all set up. Given this was the first time that I registered an LLC, it was great to have that immediate availability from Northwest's support staff.

Seems fraudulent This was my first time using this company. I paid for a virtual office which cost $29, however when i logged into their dashboard, there was no address for this virtual office. When you click on their live chat button, you get this "Hey there! If it's between the hours of 6am-4pm PST, we're assisting other clients and someone will be available soon! You can also reach us at (email address not allowed on trust pilot ) or by phone at 509-768-2249". There is no place to type a message on the live chat, it just displays that message. I called the number multiple times and it said not reachable. Sent emails but no one has responded till now. There is a button to cancel your order HOWEVER, when you cancel, the record of that service disappears, and you do not get a refund, which is strange because since it is a monthly fee, it should show the days you have left for the supposed service. I quickly contacted my bank to cancel and dispute the transaction. It all seemed strange because they seem quite known. My recommendation is try to call and speak with them before you make any purchases with them.

No address verification, support is slow They do not provide any business address verification, so their services are not suitable for selling on Amazon or eBay or Walmart. Also support answers you once a day, so it took me a week to solve a simple question.