Unimpressive customer service so far The main reason I selected Northwest was their supposedly fantastic customer service. I'm still waiting for that customer service to appear. They do not answer the phone, they do not return calls, they do not respond to emails, and they do not apparently check their own emails because this afternoon, they wrote asking me for information that I had already sent the first time they asked for it this morning. I hope this is just an uncharacteristic lapse, and that things will improve from here on out. I would like to be able to update this review with something positive...but that's going to be up to them.

Don't bother I was not impressed with their virtual office service, so I canceled it after just one month. It was WAY more of a hassle than I anticipated for my new small business. They take days to get back to you via email (or you can call and leave a voicemail because they never answer their phone), and my inquiries were never really answered to my satisfaction. The real kicker? After you cancel your service, they do indeed hold any documents you get in the mail after that hostage! You have to pay $50 to view them (the monthly office service is only $40). I've already updated my business address on all my registrations and submitted mail forwarding the day I ended service with them, so pretty disappointed.

Easy to contact Easy to contact, an actual person picks up. Emails I’ve sent have been responded to within the same day. Plenty of free information if you’d like to perform tasks yourself to save money. In their surveys they don’t ask between 7 genders what you are like competitors. Light years better than ZenBusiness or LegalZoom.

Obviously not to be trusted with something so important. I mean c’mon. I don't have to make the mistake of using this scammer to know they are a scammer. Read the part on their website how your registered address is AUTOMATICALLY listed as theirs. Why would you want someone else to get your mail? They tell you it’s not offered as an option it is done automatically. They even end the paragraph with “It’s just that simple.” Gotta hand it to them they came up with a good scam. You can even imagine their shady smile as they explain it to their buddies. “And then I get their mail so if they want to know anything they have to go thru me! Its just - that - simple!” I would advise anyone to read the website. You do that and you should know not to work with these people.

Not reliable, don't risk your business The portal is frustratingly slow and often requires multiple refreshes to function properly. Additionally, the billing process is overly complicated and confusing. I initially attempted to cancel my service and even disputed the charge with my bank. However, I canceled the dispute when they finally registered my LLC. Despite this, they canceled my services a week later, citing an issue with receiving payment from my bank. I have now reopened the dispute with my bank to recover my funds. now I have to pay (filing fee) $55 to change the agent unless they hold any document they receive. they don't answer emails for support and call is 50/50 chance that you would connect with them.