Not reliable, don't risk your business The portal is frustratingly slow and often requires multiple refreshes to function properly. Additionally, the billing process is overly complicated and confusing. I initially attempted to cancel my service and even disputed the charge with my bank. However, I canceled the dispute when they finally registered my LLC. Despite this, they canceled my services a week later, citing an issue with receiving payment from my bank. I have now reopened the dispute with my bank to recover my funds. now I have to pay (filing fee) $55 to change the agent unless they hold any document they receive. they don't answer emails for support and call is 50/50 chance that you would connect with them.

THEIR FEES ARE LIES. I almost used Northwest Registered Agent to start my first LLC. It was only $39 "plus state fees," so I thought I could learn from seeing it done right. They listed the "state fees" as $520 for 5-day processing, $555 for 3-day, and $595 for 1-day. THAT'S THE LIE. The actual Massachusetts state fee is $520, and it's 1-day processing for everyone! Any extra above that is NOT a state fee, it's pure profit for Northwest Registered Agent to do nothing and just sit on your application for 3-5 extra days. Sure, ZenBusiness and others have the same scummy business nodel, but they don't LIE about what they're doing. LYING turns this from scummy to scammy. LYING means that I wouldn't trust any of their positive reviews, either.

So far, so good. So far, so good. Only been a client of theirs for 24 hours but I love how their staff are straight talking and gets the job done. It's a rarity these days then most companies allow their front-line staff to only communicate with customers via cut and pasted scripts. However, their Stageline system runs like a Windows 95 laptop (if any of you are old enough to remember having one of those!), its glitchy, it's buggy, and if this is a third party software provider, seriously, just get rid and put a new tender out. I spend more time seeing that buffering animation than I do actually a fully functioning page. Furthermore, I received an email stating they have uploaded my VO lease agreement - no such document has been uploaded. I also login and it goes back to the "Great work! You are one step closer to forming your company." page when the company is in the process of being formed, then it invites me to hire them as a RA - I've already hired them. It also tells me there are no services connected with my company despite having an email confirmation of all the services I have chosen. Great staff, poor IT.

Seems fraudulent This was my first time using this company. I paid for a virtual office which cost $29, however when i logged into their dashboard, there was no address for this virtual office. When you click on their live chat button, you get this "Hey there! If it's between the hours of 6am-4pm PST, we're assisting other clients and someone will be available soon! You can also reach us at (email address not allowed on trust pilot ) or by phone at 509-768-2249". There is no place to type a message on the live chat, it just displays that message. I called the number multiple times and it said not reachable. Sent emails but no one has responded till now. There is a button to cancel your order HOWEVER, when you cancel, the record of that service disappears, and you do not get a refund, which is strange because since it is a monthly fee, it should show the days you have left for the supposed service. I quickly contacted my bank to cancel and dispute the transaction. It all seemed strange because they seem quite known. My recommendation is try to call and speak with them before you make any purchases with them.

We have been using Northwest Registered… We have been using Northwest Registered Agent services just over a year. We needed RA service and state filings for 49 states and it was confusing. Madison Shaw, at Northwest is hands-down one of the most efficient, organized and knowledgeable Corporate Guides there. She continues to go above and beyond to help us with all we need. So personable and sweet. She is able to simplify things. I would give her 10 stars if there was an option to. Unbelievable service! I highly recommend her and Northwest Registered Agent.