Easy to contact Easy to contact, an actual person picks up. Emails I’ve sent have been responded to within the same day. Plenty of free information if you’d like to perform tasks yourself to save money. In their surveys they don’t ask between 7 genders what you are like competitors. Light years better than ZenBusiness or LegalZoom.

Don't bother I was not impressed with their virtual office service, so I canceled it after just one month. It was WAY more of a hassle than I anticipated for my new small business. They take days to get back to you via email (or you can call and leave a voicemail because they never answer their phone), and my inquiries were never really answered to my satisfaction. The real kicker? After you cancel your service, they do indeed hold any documents you get in the mail after that hostage! You have to pay $50 to view them (the monthly office service is only $40). I've already updated my business address on all my registrations and submitted mail forwarding the day I ended service with them, so pretty disappointed.

THEIR FEES ARE LIES. I almost used Northwest Registered Agent to start my first LLC. It was only $39 "plus state fees," so I thought I could learn from seeing it done right. They listed the "state fees" as $520 for 5-day processing, $555 for 3-day, and $595 for 1-day. THAT'S THE LIE. The actual Massachusetts state fee is $520, and it's 1-day processing for everyone! Any extra above that is NOT a state fee, it's pure profit for Northwest Registered Agent to do nothing and just sit on your application for 3-5 extra days. Sure, ZenBusiness and others have the same scummy business nodel, but they don't LIE about what they're doing. LYING turns this from scummy to scammy. LYING means that I wouldn't trust any of their positive reviews, either.

This was a really great Customer… This was a really great Customer Service experience with Madison and Haydin! I did follow up calls with Haydin, and I asked alot of detailed questions. She answered all my many questions in a friendly way and with thorough knowledge. Their focus was on what was best for my business. I was also told that the company is available for any help needed after my purchase. With such great, patient Customer Service Reps (they deserve a Raise!), great packages and a currently nicely discounted package, there is just no other company I see that is comparable.

We have been using Northwest Registered… We have been using Northwest Registered Agent services just over a year. We needed RA service and state filings for 49 states and it was confusing. Madison Shaw, at Northwest is hands-down one of the most efficient, organized and knowledgeable Corporate Guides there. She continues to go above and beyond to help us with all we need. So personable and sweet. She is able to simplify things. I would give her 10 stars if there was an option to. Unbelievable service! I highly recommend her and Northwest Registered Agent.