This was a really great Customer… This was a really great Customer Service experience with Madison and Haydin! I did follow up calls with Haydin, and I asked alot of detailed questions. She answered all my many questions in a friendly way and with thorough knowledge. Their focus was on what was best for my business. I was also told that the company is available for any help needed after my purchase. With such great, patient Customer Service Reps (they deserve a Raise!), great packages and a currently nicely discounted package, there is just no other company I see that is comparable.

THEIR FEES ARE LIES. I almost used Northwest Registered Agent to start my first LLC. It was only $39 "plus state fees," so I thought I could learn from seeing it done right. They listed the "state fees" as $520 for 5-day processing, $555 for 3-day, and $595 for 1-day. THAT'S THE LIE. The actual Massachusetts state fee is $520, and it's 1-day processing for everyone! Any extra above that is NOT a state fee, it's pure profit for Northwest Registered Agent to do nothing and just sit on your application for 3-5 extra days. Sure, ZenBusiness and others have the same scummy business nodel, but they don't LIE about what they're doing. LYING turns this from scummy to scammy. LYING means that I wouldn't trust any of their positive reviews, either.

So far, so good. So far, so good. Only been a client of theirs for 24 hours but I love how their staff are straight talking and gets the job done. It's a rarity these days then most companies allow their front-line staff to only communicate with customers via cut and pasted scripts. However, their Stageline system runs like a Windows 95 laptop (if any of you are old enough to remember having one of those!), its glitchy, it's buggy, and if this is a third party software provider, seriously, just get rid and put a new tender out. I spend more time seeing that buffering animation than I do actually a fully functioning page. Furthermore, I received an email stating they have uploaded my VO lease agreement - no such document has been uploaded. I also login and it goes back to the "Great work! You are one step closer to forming your company." page when the company is in the process of being formed, then it invites me to hire them as a RA - I've already hired them. It also tells me there are no services connected with my company despite having an email confirmation of all the services I have chosen. Great staff, poor IT.

Not reliable, don't risk your business The portal is frustratingly slow and often requires multiple refreshes to function properly. Additionally, the billing process is overly complicated and confusing. I initially attempted to cancel my service and even disputed the charge with my bank. However, I canceled the dispute when they finally registered my LLC. Despite this, they canceled my services a week later, citing an issue with receiving payment from my bank. I have now reopened the dispute with my bank to recover my funds. now I have to pay (filing fee) $55 to change the agent unless they hold any document they receive. they don't answer emails for support and call is 50/50 chance that you would connect with them.

Don’t believe the BS - NW Rocks Leaving review because either the bad reviews are fake or left by morons. Either way, my formation experience was fantastic. Formed my LLC in Delaware super fast. Got an EIN and didn’t have to sacrifice my home address and I didn’t have to pay extra. Their corporate guides were great answered all my questions, even though I called like 20 times and their privacy by default policy is pretty dang refreshing.