Unimpressive customer service so far The main reason I selected Northwest was their supposedly fantastic customer service. I'm still waiting for that customer service to appear. They do not answer the phone, they do not return calls, they do not respond to emails, and they do not apparently check their own emails because this afternoon, they wrote asking me for information that I had already sent the first time they asked for it this morning. I hope this is just an uncharacteristic lapse, and that things will improve from here on out. I would like to be able to update this review with something positive...but that's going to be up to them.

This was a really great Customer… This was a really great Customer Service experience with Madison and Haydin! I did follow up calls with Haydin, and I asked alot of detailed questions. She answered all my many questions in a friendly way and with thorough knowledge. Their focus was on what was best for my business. I was also told that the company is available for any help needed after my purchase. With such great, patient Customer Service Reps (they deserve a Raise!), great packages and a currently nicely discounted package, there is just no other company I see that is comparable.

Don't bother I was not impressed with their virtual office service, so I canceled it after just one month. It was WAY more of a hassle than I anticipated for my new small business. They take days to get back to you via email (or you can call and leave a voicemail because they never answer their phone), and my inquiries were never really answered to my satisfaction. The real kicker? After you cancel your service, they do indeed hold any documents you get in the mail after that hostage! You have to pay $50 to view them (the monthly office service is only $40). I've already updated my business address on all my registrations and submitted mail forwarding the day I ended service with them, so pretty disappointed.

THEIR FEES ARE LIES. I almost used Northwest Registered Agent to start my first LLC. It was only $39 "plus state fees," so I thought I could learn from seeing it done right. They listed the "state fees" as $520 for 5-day processing, $555 for 3-day, and $595 for 1-day. THAT'S THE LIE. The actual Massachusetts state fee is $520, and it's 1-day processing for everyone! Any extra above that is NOT a state fee, it's pure profit for Northwest Registered Agent to do nothing and just sit on your application for 3-5 extra days. Sure, ZenBusiness and others have the same scummy business nodel, but they don't LIE about what they're doing. LYING turns this from scummy to scammy. LYING means that I wouldn't trust any of their positive reviews, either.

So far, so good. So far, so good. Only been a client of theirs for 24 hours but I love how their staff are straight talking and gets the job done. It's a rarity these days then most companies allow their front-line staff to only communicate with customers via cut and pasted scripts. However, their Stageline system runs like a Windows 95 laptop (if any of you are old enough to remember having one of those!), its glitchy, it's buggy, and if this is a third party software provider, seriously, just get rid and put a new tender out. I spend more time seeing that buffering animation than I do actually a fully functioning page. Furthermore, I received an email stating they have uploaded my VO lease agreement - no such document has been uploaded. I also login and it goes back to the "Great work! You are one step closer to forming your company." page when the company is in the process of being formed, then it invites me to hire them as a RA - I've already hired them. It also tells me there are no services connected with my company despite having an email confirmation of all the services I have chosen. Great staff, poor IT.