Unimpressive customer service so far The main reason I selected Northwest was their supposedly fantastic customer service. I'm still waiting for that customer service to appear. They do not answer the phone, they do not return calls, they do not respond to emails, and they do not apparently check their own emails because this afternoon, they wrote asking me for information that I had already sent the first time they asked for it this morning. I hope this is just an uncharacteristic lapse, and that things will improve from here on out. I would like to be able to update this review with something positive...but that's going to be up to them.

THEIR FEES ARE LIES. I almost used Northwest Registered Agent to start my first LLC. It was only $39 "plus state fees," so I thought I could learn from seeing it done right. They listed the "state fees" as $520 for 5-day processing, $555 for 3-day, and $595 for 1-day. THAT'S THE LIE. The actual Massachusetts state fee is $520, and it's 1-day processing for everyone! Any extra above that is NOT a state fee, it's pure profit for Northwest Registered Agent to do nothing and just sit on your application for 3-5 extra days. Sure, ZenBusiness and others have the same scummy business nodel, but they don't LIE about what they're doing. LYING turns this from scummy to scammy. LYING means that I wouldn't trust any of their positive reviews, either.

Don’t believe the BS - NW Rocks Leaving review because either the bad reviews are fake or left by morons. Either way, my formation experience was fantastic. Formed my LLC in Delaware super fast. Got an EIN and didn’t have to sacrifice my home address and I didn’t have to pay extra. Their corporate guides were great answered all my questions, even though I called like 20 times and their privacy by default policy is pretty dang refreshing.

No address verification, support is slow They do not provide any business address verification, so their services are not suitable for selling on Amazon or eBay or Walmart. Also support answers you once a day, so it took me a week to solve a simple question.

Great for new business owner I signed up with Northwest Registered Agent a couple months ago, and they have been extremely helpful. One of the representatives called me to walk through their services and to ensure that I was all set up. Given this was the first time that I registered an LLC, it was great to have that immediate availability from Northwest's support staff.