
Mary M
GBThe vital records processed my payment… The vital records processed my payment from credit card dispute the call center telling me I didn't complete the paperwork correctly and I would have to resend. I thought it was going to take another three weeks or so. I am very happy I received the documents however the call center needs to be updated and learn customer service.

Summer
GBTedious; but easiest way to do it online If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to wait even longer. Obtaining official documents is annoying and boring but must be done. A trip to your County’s Clerks office is definitely quicker though but not always an option

customer
GBHave not seen a birth certificate. I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certificate. I checked the USPS shipping delivery status and the package has been held in North Carolina since May 30th !!! My guess is the Vital Records has provided the incorrect address on the envelope that I mailed.

Mike Aspin
GBWhy can’t this be done online? The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my printer and reconnect it for a pic of my drivers license, and find my checkbook that I hardly ever use these days for payment. It did provide me an opportunity to teach my 17 year old how to write a check, so maybe it’s not all that bad? California made me notarize a birth certificate request document then kicked it back for having the year “YYYY” vs “YY”, so you got them beat by 3 stars.

Cherryl
GBI got an email saying I recieved the… I got an email saying I recieved the birth certificate, but I haven't. I received the packet back saying it didn't have all of the information even though I filled out everything you guys marked as needing. It was missing a date on a line that was not marked so I didn't see it! So I have to go buy another envelope and redo the thing by myself, which means I paid vital records for nothing.