I thought of Vital Records right away I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-line. It requires paperwork delivered to your home. I could not track the progress of my request on-line, only the delivery. I was surprised to learn that my father's name was different than I knew. I wish I could talk to someone about it but I guess one can submit a revision which I don't understand. It takes a few weeks to get the product but in a reasonable amount of time.

Why can’t this be done online? The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my printer and reconnect it for a pic of my drivers license, and find my checkbook that I hardly ever use these days for payment. It did provide me an opportunity to teach my 17 year old how to write a check, so maybe it’s not all that bad? California made me notarize a birth certificate request document then kicked it back for having the year “YYYY” vs “YY”, so you got them beat by 3 stars.

Service with a smile!! I contacted the help desk after discovering that there were typos with the application that was shipped to my home (i.e., middle name typo and missing last name). The customer service representative took the time to make the corrections and emailed the updated application. She was very courteous and went the extra mile to ensure all information on the application was correct. At the end of our conversation, I could tell by the tone of her voice that she was smiling.. thank you for such great customer service!

The process was quick and efficient The process was quick and efficient. Allowing me to do the least amount of work, because most of the work was done by the vital records process. I am pleased with this portion and just waiting for the finale, document received on my end.

My address was wrong the Young lady… My address was wrong the Young lady that I spoke with finally got it straight I received it by email instead of regular mail. After that everything was on point waiting on the return from the Health Department.