I give 5 stars because I did receive my… I give 5 stars because I did receive my service as mentioned in the online application information. I received my documents in a timely manner, everything was easy to understand through the process. No dissatisfaction on my end. Thank you.

You are better off going in person to… You are better off going in person to the proper county office. This site is useless, unhelpful on any phone calls and just plain not worth it. I need my marriage license for social security since end of May 2022 and its almost August. Still nothing. I have requested a refund of my $89 and will go to my county office myself.

The vital records processed my payment… The vital records processed my payment from credit card dispute the call center telling me I didn't complete the paperwork correctly and I would have to resend. I thought it was going to take another three weeks or so. I am very happy I received the documents however the call center needs to be updated and learn customer service.

Why can’t this be done online? The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my printer and reconnect it for a pic of my drivers license, and find my checkbook that I hardly ever use these days for payment. It did provide me an opportunity to teach my 17 year old how to write a check, so maybe it’s not all that bad? California made me notarize a birth certificate request document then kicked it back for having the year “YYYY” vs “YY”, so you got them beat by 3 stars.

I got an email saying I recieved the… I got an email saying I recieved the birth certificate, but I haven't. I received the packet back saying it didn't have all of the information even though I filled out everything you guys marked as needing. It was missing a date on a line that was not marked so I didn't see it! So I have to go buy another envelope and redo the thing by myself, which means I paid vital records for nothing.