Very bad experience ! Less than 1 star! They came to the gate, to be sure that they will find new customers that don't know anything about them and had no possibillity to read how many bad reviews they have. I am still waiting for two months to receive my compensation, even if Flight help told me that it was approved from my flight company. Very very bad service! I DON'T RECOMMAND THEM!! they use our money in that period and make us to wait. My friends apllied to another company. They received the compensation in 2 weeks. Very dissappointed by Flight help!!!

Shady approach & lack of communication I had a delayed flight and one of their representatives approached us next to the gate, telling us we are eligible for a compenstation from the airline. She didn't mention they are a third party company or the comision for this service, but made it seem like she's with the airline. I have received a contract on the e-mail stating that there is a 35% to 50% commision. (that seems insane). The contract doesn't mention a way to terminate it and even though it's only been a few days they don't answer their email. The lack of communication and the shady approach makes me doubt that they are legit. I am expecting their response and will update accordingly.

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

We won even it was an Extraordinary circumstance Took about 2 months to get compensated for the delay we had in August but I , my husband and our two kids got compensated about 2000$ total for the delay for the route Bucharest - London with Wizzair . You gotta be patient as the process takes a while but they did all the heavy work . British airways refused to paid us telling it was an extraordinary circumstance but those guys were able to get us compensated .

Simply the best I was very pleased with their services as I managed to receive the compensation I was entitled to in a relatively short time. After filing the complaint, I received the compensation in just 5 months, which I found to be extraordinarily fast, considering the complexity of this process and the usual delays. I confidently recommend this firm to anyone who has ever faced flight delays/cancellations.