Bad experience, looks like a scam I had a delayed flight in September 2023 from Malaga to Bucharest, they approached me in the airport told me it will take 6 months, after multiple attempts to contact them they always answer telling me that they didn't receive the funds and always blame WizzAir. One of the employees trying to get the signature of someone else for his compensation he accidently sent me a screenshot on WhatsApp with the email that contained the answer from WizzAir that confirms that on 23 Oct the compensation was approved and the money will be sent in 7 working days to FlightHelp. So please avoid , its just a scam, they keep the money for themselves and not paying anything.

Wizz air almost ruined my summer but FlightHelp saved the day Last summer i had a flight delayed with more than 3 hours fom otopeni Romania to Tenerife, flighthelp team approached me in the airport and help me file a claim, after 2 and a half months i recived my compensation. Very profesional team and very patient.

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

Very bad experience ! Less than 1 star! They came to the gate, to be sure that they will find new customers that don't know anything about them and had no possibillity to read how many bad reviews they have. I am still waiting for two months to receive my compensation, even if Flight help told me that it was approved from my flight company. Very very bad service! I DON'T RECOMMAND THEM!! they use our money in that period and make us to wait. My friends apllied to another company. They received the compensation in 2 weeks. Very dissappointed by Flight help!!!

Being approached by Flighthelp representative at the airport I was approached by flighthelp rep' at Bucharest airport after my flight was delayed to use their services for filing a claim, the rep did not explain what I am signing and that their commission is 45% . I have asked to cancel my signature 30 minutes later - I am waiting for their response - so far they did not get back to me. if they will address my issue I will change this review