Patty Schultz
GBTimberline has been amazing except for… Timberline has been amazing except for our last request to skip our monthly payment this November. It was taken out of our account despite the request to skip the payment. We then called to get that money refunded, but the representative marked our account to skip our December payment. We just wanted the November payment refunded. Which was discussed on the phone. This situation was brought to the customer service managers.
Shelley Chappell
GBPatti was very responsive and answered… Patti was very responsive and answered every question I had. She was extremely helpful - and personable! Robert Gallego with Versara-not as impressed. I was told that Timberline has to change out their phone number ever so offer so it isn't recognizable. When I asked what type of interest Versara charges, I never got a clear answer. When I got my denial letter, do to "missed payment's "with Timberline. What a total waste of time, he never bothered to look at my account. Very shady!!! However, I love Patti!!!! :)
OJ
GBWorst mistake of my life There are no words to describe how terrible this company is they will steal your money and destroy your life. You will never be able to contact them, a complete scam. Do not pick this company
Ron Wensley
GBIt is a regret. The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate information, there is no record of the amount paid, current balances, or other information about the accounts. Very frustrating company to deal with. I regret having enrolled in this program.
Theresa Jewell
GBtotal scam total scam, 4 years they promise the moon and have done little if anything to help me out with this tax problem. They talk down to you a a client, continue to ask for more monies and blame the IRS for their incompetence, don't hire them,