It is a regret. The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate information, there is no record of the amount paid, current balances, or other information about the accounts. Very frustrating company to deal with. I regret having enrolled in this program.

WORST COMPANY EVER We started working with this company in 2018. We were told the same information as many of the other customers. We had good credit, we were just looking to consolidate instead of paying multiple payments to different entities each month. We then spent 2 years fighting for information, waiting as our credit tanked and hearing nothing. In 2020 we stopped hearing from Timberline, despite reaching out. As of this morning we were contacted by a different company who stated that our account was sold to them and we could settle our account for $20,000.00. Original debt was $15,000 with payments of $750 per month for two years. This is insane. How can you so terribly misrepresent yourselves, DESTROY peoples credit scores, refuse to communicate and then SELL CUSTOMER ACCOUNTS TO A CREDITOR? I have reported this company to the BBB and am seeking legal counsel. Do NOT work with this business, they may not be committing fraud or be illegal, but they are definitely not ethical.

Totally disappointed on how my accounts… Totally disappointed on how my accounts were handled. No transparency, no statements, no nothing. I will never recommend Timberline to anyone. If you need more info, call me 617-750-1134. Next time I will post this message on Facebook.

Timberline has been amazing except for… Timberline has been amazing except for our last request to skip our monthly payment this November. It was taken out of our account despite the request to skip the payment. We then called to get that money refunded, but the representative marked our account to skip our December payment. We just wanted the November payment refunded. Which was discussed on the phone. This situation was brought to the customer service managers.

If I could give 0 stars If I could give 0 stars, I would. Don't walk, run away from this company that preys on people in a desperate financial situation. I have been given misinformation and have been promised actions repeatedly that have turned our to be blatant lies. This has been, by far, the worst experience with a company I have had in my 48 years of life. Don't be fooled by the empty promises and horrible customer service offered by these scam artists.