It is a regret. The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate information, there is no record of the amount paid, current balances, or other information about the accounts. Very frustrating company to deal with. I regret having enrolled in this program.

Please do not use this company Please do not use this company. I am telling you this from my own personal experience dealing with this company. My program supposed to end by October 2022 and Timberline is continues to take money via direct deposit, with the reason saying that you have one more account to settle. Per the staff/costumer service person, i have more than double the amount in my Timberline account to settle my outstanding balance. My humble request to you all please do not associate with this firm and you might end up loosing your money and peace. If there is an option i can give less than one star i would give them that. I am glad if this review will useful to at least one person. Thanks

total scam total scam, 4 years they promise the moon and have done little if anything to help me out with this tax problem. They talk down to you a a client, continue to ask for more monies and blame the IRS for their incompetence, don't hire them,

WORST COMPANY EVER We started working with this company in 2018. We were told the same information as many of the other customers. We had good credit, we were just looking to consolidate instead of paying multiple payments to different entities each month. We then spent 2 years fighting for information, waiting as our credit tanked and hearing nothing. In 2020 we stopped hearing from Timberline, despite reaching out. As of this morning we were contacted by a different company who stated that our account was sold to them and we could settle our account for $20,000.00. Original debt was $15,000 with payments of $750 per month for two years. This is insane. How can you so terribly misrepresent yourselves, DESTROY peoples credit scores, refuse to communicate and then SELL CUSTOMER ACCOUNTS TO A CREDITOR? I have reported this company to the BBB and am seeking legal counsel. Do NOT work with this business, they may not be committing fraud or be illegal, but they are definitely not ethical.

Do NOT work with this company! Do NOT work with this company. They do not work proactively for you and charge outrageous fees! The amount they so call negotiate for you is only doubled because of the fees they charge. They do not explain things, you constantly have to hound them to do what they promised. Once you sign the contract, you won't hear from them again. You are better off negotiating with the credit card companies directly or find another agency.