At wits end
GBWaiting for over two months… I’ve been calling for over two months now to graduate out of the program, but no success. No one can give me an answer on what’s the reason for delay even after I paid the pending amount in full on 15th Nov, 2019. While the agents on the phone are courteous - they have time and again been unable to respond, always referring to the negotiations department that has so far not provided any explanation. It shouldn’t be this cumbersome to graduate out after paying the amount owed in advance.
Greg Hernandez
GBThis company is the worst I have ever… This company is the worst I have ever dealt with in my life! I have used other companies and even filed bankruptcy before. But I asked for help and this company has failed me horribly!! I signed up with a plan and have kept my side of it but they have not. I am paying way over what I should have to begin with. I was sued last year and again being threatened to be sued again. They take my money every month and I get no where but in deeper trouble. Please do not use this company!!! They lie and steal your money!!!
Ron Wensley
GBIt is a regret. The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate information, there is no record of the amount paid, current balances, or other information about the accounts. Very frustrating company to deal with. I regret having enrolled in this program.
Patty Schultz
GBTimberline has been amazing except for… Timberline has been amazing except for our last request to skip our monthly payment this November. It was taken out of our account despite the request to skip the payment. We then called to get that money refunded, but the representative marked our account to skip our December payment. We just wanted the November payment refunded. Which was discussed on the phone. This situation was brought to the customer service managers.
Heidi Ganaban
GBThis has been the worst experience I've… This has been the worst experience I've ever had with a company they lie and act all nice when you enroll. Then never return calls or emails charge you wrong amounts and now after my acct was complete 4 months later they drafted a payment from my account again. DO NOT TRUST THEM!