It is a regret. The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate information, there is no record of the amount paid, current balances, or other information about the accounts. Very frustrating company to deal with. I regret having enrolled in this program.

Do NOT work with this company! Do NOT work with this company. They do not work proactively for you and charge outrageous fees! The amount they so call negotiate for you is only doubled because of the fees they charge. They do not explain things, you constantly have to hound them to do what they promised. Once you sign the contract, you won't hear from them again. You are better off negotiating with the credit card companies directly or find another agency.

WORST COMPANY EVER We started working with this company in 2018. We were told the same information as many of the other customers. We had good credit, we were just looking to consolidate instead of paying multiple payments to different entities each month. We then spent 2 years fighting for information, waiting as our credit tanked and hearing nothing. In 2020 we stopped hearing from Timberline, despite reaching out. As of this morning we were contacted by a different company who stated that our account was sold to them and we could settle our account for $20,000.00. Original debt was $15,000 with payments of $750 per month for two years. This is insane. How can you so terribly misrepresent yourselves, DESTROY peoples credit scores, refuse to communicate and then SELL CUSTOMER ACCOUNTS TO A CREDITOR? I have reported this company to the BBB and am seeking legal counsel. Do NOT work with this business, they may not be committing fraud or be illegal, but they are definitely not ethical.

Negligent I’ve had this company for over a year. Debts are still not settled and now I’m being sued by a creator of Bank of America. I trusted Timberline to consolidate in a timely manner and communicate with creditors to avoid this and now I’m being sued due their negligence. I I can’t even get a statement reflecting what’s been paid, reconciled or where we are in the process and it’s been a year!! How do I know if Bank of America has even been contacted. At this point Timberline is hurting me more than helping me, I want a refund and will go with another company. Ridiculous.

Waiting for over two months… I’ve been calling for over two months now to graduate out of the program, but no success. No one can give me an answer on what’s the reason for delay even after I paid the pending amount in full on 15th Nov, 2019. While the agents on the phone are courteous - they have time and again been unable to respond, always referring to the negotiations department that has so far not provided any explanation. It shouldn’t be this cumbersome to graduate out after paying the amount owed in advance.