Awful experience. Awful experience. Slow, inefficient, not correct advice

Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

Dreadful Dreadful - charged me over £230 for visas for my wife and myself............rejected my documents that I submitted to prove the date I would be in Indonesia on my world cruise with P&O Arcadia. If you mistakenly thought they would help you.............forget it and save your money

To avoid stress, do not use this company! Applied for visas for Tanzania in December, they eventually arrived after much chasing (multiple phone calls to misnamed Titan Help Desk!) on 23th January, when we were due to travel on 24th! Staff uncaring and unhelpful, promised to get back to me several times but never did! When they did arrive visas had been granted by Embassy on 12th January, 11 days before CIBT forwarded them to me. If you want to avoid stress do not use this company.

I have to warn future travelers I have to warn future travelers with Uniworld against using their partner, CIBTVisas. After waiting three weeks, I found they had neglected my file. I applied directly though the Vietnam Immigration Department, but it looks like the visa will not arrive on time. It is also terrible that Uniworld doesn’t offer any compensation for the error their partner has made. Look out for yourself and avoid Uniworld’s partner I will probably avoid Uniworld altogether. Afterall, there are numerous companies that offer river cruises.