Terrible service Terrible service, impossible to get hold of someone on their 084 number (repeatedly held on hold for 30+ minutes). The information is not the clearest and their website design is terrible and very un-user-friendly. They are expensive as well. Careful dialing the 08 contact number as most mobile phone contracts charge an extortionate fee eg 44p per minute, to call this number. Still awaiting email response, dreadful.

AVOID this company ! AVOID this company !! Fees DOUBLE other evisa providers , they do not answer their phones or at least takes 45 mins + to get thru . Called 5 x , 3 of the 5 consultants didnt even ask for my policy # so couldnt reference what I was asking until I finally told them . They were blindly answering my questions. Got 1 visa for Kenya but the cost of their fee - RIDICULOUS . Waiting for 1 more Visa, we'll see . Go with Sherpa !

Has to be the worst company I have ever… Has to be the worst company I have ever had to deal with. Things can go wrong, but with this shower its impossible to sort it out because they don't reply to emails, answer phones within 40 minutes or more. If you ring them it costs a fortune and I am sure they deliberately don't answer so as to run up the clock. Applied for a VISA on 13/9 no response other than taking over £400, then a month later they say we cant get you a VISA so destroying a £4,000 holiday. Not even a sorry!! OH and the platitudes to earlier complaints on Trust Pilot about contacting the manager. He doesn't exist..his emails bounce back. In short do not do business with them, You will regret it.

I have to warn future travelers I have to warn future travelers with Uniworld against using their partner, CIBTVisas. After waiting three weeks, I found they had neglected my file. I applied directly though the Vietnam Immigration Department, but it looks like the visa will not arrive on time. It is also terrible that Uniworld doesn’t offer any compensation for the error their partner has made. Look out for yourself and avoid Uniworld’s partner I will probably avoid Uniworld altogether. Afterall, there are numerous companies that offer river cruises.

Money deducted from credit card without my authorisation I started to apply for a visa 6 months ago but decided not to bother finishing the application process, now 6 months later £174 has been taken from my credit card without reason. Needless to say that I'll be chasing them for my money back and confirmation that they have deleted my card details. Also bear in mind that their number is an 0844 number which is a premium rate number which generates additional revenue for them. Bad, bad, bad!!! Absolutely outrageous!