Passport renewal is head aches Passport renewal is head aches. If you are planning to travel during the Christmas send your passport now. Because it will take veeeery long time. Maybe 4 month, maybe more. They need more responsible people over there.

We sent our passport renewals in almost… We sent our passport renewals in almost 2 months ago and they still have not been even started to process. Website says Not Available. Check hasnt been cashed yet. Calling is a waste of time. They tell you to check the website. Not sure where we go from here. They seem to be underfunded and understaffed just like the IRS and Social Security.

DO NOT USE I submitted my online renewal on 12/27/22.I have a trip planned for next week. I have called for the last 3 weeks. Today I held for over 3 hours, well 5 if you include the first 2 hour wait when the employee disconnected the call. I was trying to get an appointment. There were none available. Each time I do get a representative I get different information. It has supposedly been escalated 2x now. There are no updates available on line. This is week 10 and it still says processing. I tried to email to no avail. They keep telling me it’s a “pilot program” to justify the fact that they can’t provide an update. I am so sorry I used this service. I see these 5 star reviews, and I’m wondering if they are even real.

Absolute joke of a service Absolute joke of a service. I sent in my application almost 10 weeks ago and have heard nothing. The estimation is longer than just sending it in via mail and there are no real people to talk to. I've had to contact my local congressman and even they can't get in contact with anyone.

Absolutely the best service Absolutely the best service. The entire process is very carefully spelled out in simple steps, with clear forms and illustrations. The instruction video was also helpful. The price was very reasonable and I was amazed by the fast turnaround. Shipping logistics to and from the company were excellent.