Timeline is Misleading, 2 Business Days = Over a Week I understand they are quite busy and it's a crazy season, there just needs to be more transparency into what their purchased timeframes actually mean. I selected "Next Day" which is advertised as two business days. I submitted on Monday, expecting that two business days would mean I receive my passport renewal Wednesday, or worst case Thursday. Certainly within the week, as I also had to get my visa. I called on Monday and they indicated first thing in the morning someone would provide a shipping label. Called 4 times on Tuesday to ask on the status of the shipping label, even had a promise that the head of the Scheduling department would get it to me by end of day. At 7 pm I called to ask for the status and they said it was a 50/50 chance they would get it to me by even the end of Wednesday. I asked how they planned to hit two business day turnaround when two business days would have passed before they had even received my documents. They said their timeline does not begin until they receive the documents- so really it could be a week or more until they generate a shipping label, it's only 2 business days after they've received the materials that they can turn it around. So 3 business days from when you submit. For those in a crunch, particularly with pre-planned travel, that doesn't do much. I essentially am paying $500 for someone to go into an office for me, with no change in the pace of my passport renewal. Update: Received after 4 business days & into the weekend, missed flight.

Great service-would recommend to others When it came time to renew my passport, I wanted to find a service to assist me with the process. What really sold me on passportrenewal.com is that all of the paperwork was filled out digitally and you can track your order through every step of the way. I would definitely recommend this service and it was worth the money.

Incredibly FAST customer service at the… Incredibly FAST customer service at the beginning!! Really needed my passport in a rush, worth every penny. The process was no stress or worry to me! 8-10 Days was their estimated time, I received mine in 7 days! Thank you very much, highly recommend for future renewal.

3 days start to finish! Wow Applied online on Monday pm and posted the old passport to them. Got the new one back this morning (Thursday) -3 days start to finish including postal time. Big impovement on the system 10 years ago

Passport center was so helpful! Passport center was so helpful!, I had a trip in 3 DAYS and I JUST realized that my passport was expired!!! Passportcenter.com was able to expedite my passport to me in as 24 hours and saved my whole trip! I mean.. it was a little pricy and unfortunate but the customer service and incredibly easy process made it so worth it!!