Timeline is Misleading, 2 Business Days = Over a Week I understand they are quite busy and it's a crazy season, there just needs to be more transparency into what their purchased timeframes actually mean. I selected "Next Day" which is advertised as two business days. I submitted on Monday, expecting that two business days would mean I receive my passport renewal Wednesday, or worst case Thursday. Certainly within the week, as I also had to get my visa. I called on Monday and they indicated first thing in the morning someone would provide a shipping label. Called 4 times on Tuesday to ask on the status of the shipping label, even had a promise that the head of the Scheduling department would get it to me by end of day. At 7 pm I called to ask for the status and they said it was a 50/50 chance they would get it to me by even the end of Wednesday. I asked how they planned to hit two business day turnaround when two business days would have passed before they had even received my documents. They said their timeline does not begin until they receive the documents- so really it could be a week or more until they generate a shipping label, it's only 2 business days after they've received the materials that they can turn it around. So 3 business days from when you submit. For those in a crunch, particularly with pre-planned travel, that doesn't do much. I essentially am paying $500 for someone to go into an office for me, with no change in the pace of my passport renewal. Update: Received after 4 business days & into the weekend, missed flight.

Passport center was so helpful! Passport center was so helpful!, I had a trip in 3 DAYS and I JUST realized that my passport was expired!!! Passportcenter.com was able to expedite my passport to me in as 24 hours and saved my whole trip! I mean.. it was a little pricy and unfortunate but the customer service and incredibly easy process made it so worth it!!

Passport Maria Mitu assisted me though the process of acquiring my passport. Needless to say, time was of the essence and I was under a lot of stress. Ms. Mitu was informative, diligent and professional and seemed sincerely concerned for me and my situation. Many thanks on a job well done.

I planned to attend a friend’s wedding… I planned to attend a friend’s wedding in two weeks from now, and hadn't realized that my passport was expired. A friend recommended this page and now I can go to the wedding. Easy understanding of the website, great customer service and you can even track the process of your passport renewal on your phone. I highly recommended!

Excellent Service I would have never made it to my flight if it wasn’t for Passport Renewal. The costumer service I received was excellent, I didn’t have to wait long and the person that I was talking to was very helpful and knowledgeable. I would highly recommend this company to everyone that has issues with their passport.