Passport renewal Passport renewal . Com I'm very helpful and informative and answered all my questions that I could ever have I would recommend this app to all my friends and family and people everywhere two thumbs up

Can't find my records????? Even though my passport is still current??? I was notified by Australian Passport Office that my passport is expiring in 6 months. I went online and completed all the questionnaires. Then they asked me to validate my passport and it says they cannot find my records. Then they asked for my citizenship and validate, same issue, they can't find my records. I just used my passport last year and it is still current. Is this supposed to be easy online renewal?

DO NOT USE I submitted my online renewal on 12/27/22.I have a trip planned for next week. I have called for the last 3 weeks. Today I held for over 3 hours, well 5 if you include the first 2 hour wait when the employee disconnected the call. I was trying to get an appointment. There were none available. Each time I do get a representative I get different information. It has supposedly been escalated 2x now. There are no updates available on line. This is week 10 and it still says processing. I tried to email to no avail. They keep telling me it’s a “pilot program” to justify the fact that they can’t provide an update. I am so sorry I used this service. I see these 5 star reviews, and I’m wondering if they are even real.

Timeline is Misleading, 2 Business Days = Over a Week I understand they are quite busy and it's a crazy season, there just needs to be more transparency into what their purchased timeframes actually mean. I selected "Next Day" which is advertised as two business days. I submitted on Monday, expecting that two business days would mean I receive my passport renewal Wednesday, or worst case Thursday. Certainly within the week, as I also had to get my visa. I called on Monday and they indicated first thing in the morning someone would provide a shipping label. Called 4 times on Tuesday to ask on the status of the shipping label, even had a promise that the head of the Scheduling department would get it to me by end of day. At 7 pm I called to ask for the status and they said it was a 50/50 chance they would get it to me by even the end of Wednesday. I asked how they planned to hit two business day turnaround when two business days would have passed before they had even received my documents. They said their timeline does not begin until they receive the documents- so really it could be a week or more until they generate a shipping label, it's only 2 business days after they've received the materials that they can turn it around. So 3 business days from when you submit. For those in a crunch, particularly with pre-planned travel, that doesn't do much. I essentially am paying $500 for someone to go into an office for me, with no change in the pace of my passport renewal. Update: Received after 4 business days & into the weekend, missed flight.

Passport renewal is head aches Passport renewal is head aches. If you are planning to travel during the Christmas send your passport now. Because it will take veeeery long time. Maybe 4 month, maybe more. They need more responsible people over there.