Great service-would recommend to others When it came time to renew my passport, I wanted to find a service to assist me with the process. What really sold me on passportrenewal.com is that all of the paperwork was filled out digitally and you can track your order through every step of the way. I would definitely recommend this service and it was worth the money.

Can't find my records????? Even though my passport is still current??? I was notified by Australian Passport Office that my passport is expiring in 6 months. I went online and completed all the questionnaires. Then they asked me to validate my passport and it says they cannot find my records. Then they asked for my citizenship and validate, same issue, they can't find my records. I just used my passport last year and it is still current. Is this supposed to be easy online renewal?

Excellent Service Passport Renewal was everything one could hope for in an online passport service. Every step was done with diligence and attention to detail. We were able to track the process virtually right up until the passports arrived at our door.

Started the process November 4th and… Started the process November 4th and received passport Dec 19th. 45 day process. Not bad when you consider everything that's going on right now with covid-19. However length of time isn't why I dinged them 2 stars. I'll ding 1 star because they never got back to me on a ticket inquiry and I'll ding another star because I did not receive my additional passport card that I paid like 30 dollars extra to receive along with the passport. Not sure if this is a seperate mailing or what but I did not receive it and I will be inquiring about that. I want a refund for the card if they can't get it for me.

3 days start to finish! Wow Applied online on Monday pm and posted the old passport to them. Got the new one back this morning (Thursday) -3 days start to finish including postal time. Big impovement on the system 10 years ago