Algorithm closes account when review is bad This company has an algorithm which automatically closes your account if you give them a one star review. I join the chorus of former users who say this company is a complete rip-off.

Terrible customer service and dishonest I left the following 1-star review on deeds.com on Sept 23: "I purchased a Quit Claim Deed package a couple weeks ago. The included guide unfortunately didn't answer all the questions about my specific case of how to fill it out, so I sent them a couple questions on Sept 8. It's now the 23rd, and still no reply. The form is a useless waste of money if I don't know how to fill it out in a legally-accurate way." This time, they replied literally within minutes... by closing my account and sending me an email threatening legal action if I use the form I purchased. They said they will send a refund, which I look forward to seeing. They did NOT post the review that I left on their website. UPDATE: My review has now posted to their website. They have also sent a second very prompt letter now threatening legal action for posting reviews on 3rd party websites (like this one). It's a shame they weren't this diligent in responding to my customer service request...

Absolutely terrible service Absolutely terrible service. They requested forms in a format that was against what the county wanted. They would not answer questions directly and would not allow a call in. The closed my account stating that the program was resolved and when I sent them messages the sent me emails that required me to log into my account, which I could not do because they closed it. Very unprofessional and would not use. They replied to this post telling me to reply on their website, which I did and they deleted that review and blocked my account. COMPLETE SCAM. Of course they are going to only keep the good reviews.

Account Revoked for choosing wrong document Here is a transcript of our emails. Support has ZERO patience. I chose the wrong document. When I asked for help, they REVOKED MY ACCOUNT!!! Some embecile in Mom's basement is in charge of customer support apparently. I must have interrupted his gaming experience. When I asked for escalation, no change. Their response to me: Your order and payment has been canceled. Your limited license to use our documents, or any derivative thereof, is hereby revoked. We do hope that you find something more suitable to your needs elsewhere. Have a wonderful day. My message to them: I just gave my CC information and mistakenly chose the Trustee Deed. I meant to choose the Beneficiary Deed for Boone County, Missouri. I have not downloaded the Trustee Deed yet. Can you help? Please provide a phone number so I can speak with a person. Thank you, Staff Deeds.com

$20 for a blank one page governmen doc?! $20 for a blank one page government form?! Our taxes are paying for the design and production of that form. DEEDS has seized on an opportunity to install itself as the middleman in administering form issuance. Our government is letting us down by abdicating its responsibilities, and DEEDS is ripping us off with outrageously exorbitant prices for our forms. $20!! Outrageous.