I was able to get all the information I… I was able to get all the information I needed for the start of my upcoming novel. The customer service agent whose name I believe to be, Haley Stringfellow, was kind and patient with me. I look forward to working with her again in the future, as she seemed to be quite understanding of my financial situation. Thank you again, Penguinbookwriters, this was an enjoyable experience.

I lost $8500 AUD I lost $8500 AUD. They did not take me through the proper process. In other words what I paid for I was never going to receive. The so called evaluations I received appeared to be AI generated with no call to action. I formally terminated the contract and no final invoice received. I have reported these people to the FBI for investigation. Referring to Penguin's reply below, if you were a legitimate business I would happily do so. To prove that please show evidence of your business name registration and the legal entity that you purport to sign contracts with authors. In reference to your amended reply below I note that you have not proven that you are a legitimate business. If you were I would not have any need to put a review in.

Penguin Book Writers is a one-stop… Penguin Book Writers is a one-stop solution for aspiring authors. Their talented team provided exceptional writing, meticulous editing, and a remarkable marketing campaign. My book reached a wider audience, and I'm thrilled with the results. They truly excel in their field!

Couldn't be happier with the manuscript… Couldn't be happier with the manuscript they crafted. Spot-on with my vision. Will definitely rely on their services again!

Penguin promised 100% refund and they lied to me If the contract generated by Penguin Bookwriters states a 100% refund, then why are you not wanting to honor your contract? My attorney will be handling this matter and as recommended by another former client of this FAKE company, I am reporting them to the FBI and the BBB. I came to them with my book already written, with a book cover, and Logan, a former employee, gave me the new book cover with no strings attached. The trailer issues were resolved but nothing else. The interviews with supposed magazines and news journals NEVER posted my work because the staff of Penguin, not real staff from the companies did the interviews and they never could show me where my articles were posted. This is a last ditch effort by Samantha Hayes to discredit my valid complaint. Please let me know your registered business name? If you read other 1 star reviews, you'll see the pattern of them not refunding money. I am not alone in this battle to recover my funds. DO NOT be a victim, future authors.