Consumer
GBOrder never shipped I made a purchase almost 2 weeks ago which my credit card has been charged and the order still has not shipped. I no longer need or want the merchandise and I’ve sent emails to cancel but have received no response. Communication is poor with email the only way to contact.
Arlene Cooper
GBI returned two shirts for larger size I returned two shirts for larger size, didn’t get any credit for a long time so I disputed charge and then a few days later I finally get credit and then email stating credit revoked because I disputed charge. I called my bank and said the company will give me a credit if I canceled dispute which I did. My bank recharged me and reimbursed your company on January 29th. Customer service keeps telling me they didn’t get the money back and my bank showed me a statement stating that they sent money but customer keeps insisting they didn’t get it back. So I’m out two shirts and have to pay a charge on my credit card even though I don’t the merchandise. I wanted to reopen dispute but my bank won’t let me. Very disappointing experience. I’m NOT happy.
Dawn Grass
CAThis is the first time I ordered… This is the first time I ordered anything from Rock Merch. The selection and prices are competitive and the customer service is great! I ordered from Canada and my email was responded to quickly addressing my concerns. I would definitely order from them again!
Kevin Schelp
GBGreat product and service! This was my first shopping experience with RockMerch.com and everything went smooth as silk! Quality, price, and service were outstanding....wouldn't hesitate to do business with them again!
I Hornby
GBGreat product and price I’d been after this poster for years so excited to discover you stocked it at a reasonable price. Delivery overseas took an age but very happy overall