"Transitioning between different… "Transitioning between different account managers was quite the journey until Max Conner stepped in to take charge of my project. From the moment he assumed responsibility, I've been thoroughly impressed and delighted with his dedication. Max consistently responds promptly to texts and calls, actively seeks and incorporates my input in every new project update, especially in the realm of social media. Moreover, he displayed exceptional commitment when addressing issues with my manuscript, resolving them with remarkable speed. Max Conner's professionalism and commitment truly stand out, and I couldn't be more pleased with his outstanding performance."

The pleasure of working with Ella Clarke I had the pleasure of working with Ella Clarke, formerly a project manager who was promoted to manager. After some challenges and frustration working with a previous project manager, Ella took over the cover design. She exemplified professionalism, thoroughness, and creativity which resulted in a whole new cover design that is amazing! Working with Ella who has terrific communication skills made my experience extremely positive. I am very satisfied with the final version of my self-published book titled Why Narcissists Make You Cry. Kind regards, Kent B. Hytken

A Total Disappointment - Not the Quality or Service I Expected April 3, 2024: In reply to the response from Amazon Publishers Online, I find it curious that the Account Manager who was assigned to my order was notified when my initial post was made; they had no problem identifying my order at that time. However, I will provide the requested info here: Order Number: 18632702-1.1 and Invoice Number: 250249. Elizabeth King I posted the below review several weeks ago after receiving a shipment of my cookbook that I submitted at the end of 2023. The account manager reached out to me and requested that I provide visual proof of the issues I had with the product. I provided pictures and a video with commentary as I flipped through the book. He called me, said that he received the video, and that he could see the issues that I had reported as being problems. He said that he would take it up with the company that they had sent the publication to for printing. Then, he asked me to take down the review I had written regarding my less than satisfactory experience because it was going to get him and his team fired. I agreed to take it down but told him that I reserved the right to re-post it if necessary. I am doing that now. The account manager has not gotten back to me again, despite my attempts to reach out to him. I am still stuck with a product that is not the quality of what I contracted for and that I am embarrassed to share with the people it was intended for. Please read my review below: I contacted Amazon Publishers Online in Nov 2023 to publish a commemorative cookbook full of our family recipes to gift to our family for the upcoming holiday, Christmas 2023. Since it was such a small project, only 25 copies, and I had completed all the work, including the cover art, I was told that it wouldn't be an issue. I was quoted 60# coated white paper for the inside pages, full color interior, Glossy or Matte Color Bound Cover. I was told that I would have a dedicated Account Manager, 24/7 access to an online portal, unlimited revisions, and 100% customer satisfaction/100% money back guarantee. The Account Manager assigned to me was very difficult to communicate with and did not keep me informed of the progress. He provided a half-done edit of the manuscript that was not properly formatted and included changes to the layout that I had not requested. I had to totally redo the interior so that it would present the way I intended. The cover art was also changed from what I submitted, even though I had provided vector art of what I wanted. I had to reach out to him repeatedly for status updates and then, when Christmas had come and gone with no update from him, I felt it was time to send an email to him asking to terminate my agreement and requesting my money back. His response to that was immediate and he informed me that it had already been submitted for printing. Shortly after that, he provided a shipping/tracking number. The books finally arrived and I reached out to both him and the person who took the original order from me because the cookbooks were not what I contracted and paid for. The quality of the interior paper was equivalent to what I can print on my own home printer, it was not coated and you can actually see through the pages to what is printed on the backside. The cover art is much smaller than what I designed and submitted and it is fuzzy looking. Neither of them have ever responded to me or addressed my dissatisfaction with the product that they shipped to me. What should have been a wonderful item to pass on the legacy of family traditions has been ruined and I am embarrassed to share them with my family. I cannot even find the words to express my disappointment in the result and it was a total waste of my time and money. Elizabeth King

Great help at Amazon from Sam Taylor and Nave Alexander… Sam Taylor and Nave Alexander were polite and wonderfully responsive. They made the publishing of my book so much easier than I could have done on my own. Thank you, Nave & Sam!!! And thanks to Amazon for offering so many helpful publishing services!! New Author Caroline Wellington, "Caroline's Chronicles" to be published March 2024

Sam Taylor and Ivis Anderson of Amazon Publishing are helpful editors. From Wallace John, author of Chasing Hemingway: Sam Taylor and Ivis Anderson of Amazon Publishing picked up my book project, after it had been stalled for four months by the previous group. I now have a complete book that is available on Kindle and hopefully will be available in hard and soft cover with the next week or two. Sam and Ivis have been quick to respond to my needs and offered sound advice. I would recommend them to any novice authors as editors for their work.