Jj
GBI did as I was told to reinstate my VIP… I did as I was told to reinstate my VIP status. I called the customer service and the link was sent to me I filled it out and sent it to Andre at online buddies… so three hours has passed I’m trying to call again an sent an email again, but I’m not getting any response I’d like to know what is The time period to start the VIP status to start… should I wait an hour, or two, a day or two, this is my question and I couldn’t get a response because nobody will answer the phone it makes things difficult….Everything is difficult doing everything online is difficult, everything is becoming difficult
Mars
GBSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.
Thomas Cox
GBFollowed through ahead of schedulw and… Followed through ahead of schedulw and the contact was great, Thank you!
James
GBI was concerned about a charge I was concerned about a charge that the company said was recurring. Camille looked into it and confirmed that it was non-recurring and she even sent me an email confirming it was a one time charge. I felt very relieved after working with Camille and thanked her for her work and follow up. She was a concerned customer representative. ticket #CSo2949730
Charlie Foxleigh
GBI had a simple issue of my card being… I had a simple issue of my card being charged an additional time before I could cancel it because I misread something. Person I spoke with was fast and efficient and deserves a raise if this is their normal skill.