Cameron Creel
GBTerrible. This is the third time Ive been charged without consent after being told I would no longer be charged. If it happens again, I’m taking legal action.
Marcel Gom F.
CRKind service and very fast answer Kind service and very fast answer. They solve inmidiaty.
Didier
FRI sent an email to complain about an… I sent an email to complain about an automatic debit. They refunded me straight away. great! thank you
Mars
GBSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.
Михайло Дема
UAWorking with Customer Service It so happened that I purchased a subscription on the site, which turned out not to be necessary for me. I canceled it and was upset about the money I wasted. But I decided to contact the customer service department, where they answered me quickly and in one evening I did get my money back for the canceled subscription