Cameron Creel
GBTerrible. This is the third time Ive been charged without consent after being told I would no longer be charged. If it happens again, I’m taking legal action.
Didier
FRI sent an email to complain about an… I sent an email to complain about an automatic debit. They refunded me straight away. great! thank you
Charlie Foxleigh
GBI had a simple issue of my card being… I had a simple issue of my card being charged an additional time before I could cancel it because I misread something. Person I spoke with was fast and efficient and deserves a raise if this is their normal skill.
Mars
GBSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.
J. Walker
CANO response to Query Over a considerable period of time every time I made a purchase my credit card was charged twice.I had no control when I agreed to a purchase the charges went thru automatically.I contacted the company & advised them my problem. They were to investigate & get back to me in a short time. I contacted the Company after more than a month I could not find my problem I am not happy.