Didier
FRI sent an email to complain about an… I sent an email to complain about an automatic debit. They refunded me straight away. great! thank you
Mars
USSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.
Annie Homeschool
USPrompt Refund I was actually given a refund without hassle. I just wish that the original website was more clear on what a free trial constitutes. You should be able to get an idea of what you'll be paying for.
Charlie Foxleigh
USI had a simple issue of my card being… I had a simple issue of my card being charged an additional time before I could cancel it because I misread something. Person I spoke with was fast and efficient and deserves a raise if this is their normal skill.
James
USI was concerned about a charge I was concerned about a charge that the company said was recurring. Camille looked into it and confirmed that it was non-recurring and she even sent me an email confirming it was a one time charge. I felt very relieved after working with Camille and thanked her for her work and follow up. She was a concerned customer representative. ticket #CSo2949730