Михайло Дема
UAWorking with Customer Service It so happened that I purchased a subscription on the site, which turned out not to be necessary for me. I canceled it and was upset about the money I wasted. But I decided to contact the customer service department, where they answered me quickly and in one evening I did get my money back for the canceled subscription
Mars
GBSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.
max
DEmy issue didnt get fixed -
Adrian Perrella
AUGreat Very fast response. Cancellation was done quickly.
Charlie Foxleigh
GBI had a simple issue of my card being… I had a simple issue of my card being charged an additional time before I could cancel it because I misread something. Person I spoke with was fast and efficient and deserves a raise if this is their normal skill.