Mr Dickinson
GBSick of asking for information as to… Sick of asking for information as to why they have taken money out of my account
max
DEmy issue didnt get fixed -
Jay
GBWas a little bit of confusion to start… Was a little bit of confusion to start off but when it was all said and done they took great care of me and made it right and I appreciate it very much. Also was told 7-10 days before refund well I got it in 3 days. Thanks.
Jj
GBI did as I was told to reinstate my VIP… I did as I was told to reinstate my VIP status. I called the customer service and the link was sent to me I filled it out and sent it to Andre at online buddies… so three hours has passed I’m trying to call again an sent an email again, but I’m not getting any response I’d like to know what is The time period to start the VIP status to start… should I wait an hour, or two, a day or two, this is my question and I couldn’t get a response because nobody will answer the phone it makes things difficult….Everything is difficult doing everything online is difficult, everything is becoming difficult
Mars
GBSegpay customer support is horrible Segpay customer support is horrible. Was told to contact the website support about the issue. In this particular case, the website said i only had 1 day remaining on my membership and the Segpay transaction details indicated i still had a week (until 3/27). I don't understand how it's the user's responsiblity to sort out discrepancies between Segpay and the website. Support agent also took actions that were not authorized. A user should also be able to turn off auto-renewal in the self-service portal without immediately losing access to VIP benefits on the website. This is not the first horrible support experience and has been an ongoing issue.