Unreliable delivery. Unreliable delivery. I've received numerous notifications that my book package has arrived at the drop-off point, but at the drop-off point they tell me that they have not received my package. I've been there several times.

Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

Incredible Service! I have used IngramSpark services in the past to great satisfaction. I experienced some unusual trouble with my last order. My book files were approved and I ordered a copy, but then the same files were rejected when trying to order with different paper/color options to compare. Though the chat customer service was prompt and extensive, they could not explain why this happened nor confirm if the original order was being executed.... to my frustration. Client supervisor Kayla went above and beyond, contacting me by both phone and email. I know this is unusual and was surprised by the personal care I was receiving. Not only did she resolve the issue, but recommended I try the new Ultra Color option.... she sent me a copy at no charge so I can compare. I'm super impressed and won't consider any other book publisher now. Between their distribution, ease of use and this level of service, what more could you ask for?

Ingram Rocks! My first job as a kid was working for Ingram Book Company sweeping and cleaning up after shipping. Honored to have them print my book The Puckford 7. Theres been a couple issues with cover alignment early on which they corrected. Such a nice book to hold in your hand Glossy Hard Cover or silky Matte Soft Cover! The new e-Commerce Links option is excellent if you would like to side step Amazon KDP. KDP Books are nice! Glossy! KDP has weird size requirements for HC. Work with a great set up house, watch You Tube videos how to upload and modify your files. Direct distribution via Barnes and Noble is pure gold. All the negative comments on here are from people who do not know what they are doing, or their book material is the problem and not Ingram. My books ROCK! Beautiful job printing inside and out! Shipping could be a little more speedier and books better packed if you are ordering one or two. Customer Service is very good with a speedy response! Author Artist Michael Fischer @ toonsthatrock.com