Zak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

IngramSpark is Terrible IngramSpark has the worst customer service I have ever experienced. My problem is that I can't log into my account so I can't order copies of my books, and my titles have disappeared from Amazon. No explanation. Refusal to answer straightforward questions. Repeated requests for an explanation and help are fobbed off with meaningless one-line responses, or requests for information that has already been given multiple times. I just want to be able to access my account or to be given a straightforward answer as to what has happened to it and my books. This has been going on for weeks. Avoid this company. They do not care. EDIT IngramSpark responded to this review by saying that if I send the the ISBN of my books they will be happy to help. To be clear I have done this numerous times, along with other data pertaining to my account. They are an absolute joke. Honestly, it's like talking to the wall. Terrible, terrible experience. I would advise no one to entrust their work to this company.

Laura is the best business partner I could hope for! Laura, IngramSpark UK Supervisor, has been the most helpful and supportive representative I’ve communicated with. There were delays with one of our orders which we urgently needed for an event, and although Laura managed our expectations and didn’t promise us it would arrive on time, it did! She truly saved the day. I’m reasonably new to the platform, and make mistakes from time to time. Laura has been quick to correct things and provide me with the guidance to get it right. I run a tiny business and some days are just so stressful, but Laura’s support has made me feel I can truly rely on IngramSpark as a business partner, which I haven’t felt in the past. I’m so grateful for her support!

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.