IngramSpark is Terrible IngramSpark has the worst customer service I have ever experienced. My problem is that I can't log into my account so I can't order copies of my books, and my titles have disappeared from Amazon. No explanation. Refusal to answer straightforward questions. Repeated requests for an explanation and help are fobbed off with meaningless one-line responses, or requests for information that has already been given multiple times. I just want to be able to access my account or to be given a straightforward answer as to what has happened to it and my books. This has been going on for weeks. Avoid this company. They do not care. EDIT IngramSpark responded to this review by saying that if I send the the ISBN of my books they will be happy to help. To be clear I have done this numerous times, along with other data pertaining to my account. They are an absolute joke. Honestly, it's like talking to the wall. Terrible, terrible experience. I would advise no one to entrust their work to this company.

In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!