Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

Laura is the best business partner I could hope for! Laura, IngramSpark UK Supervisor, has been the most helpful and supportive representative I’ve communicated with. There were delays with one of our orders which we urgently needed for an event, and although Laura managed our expectations and didn’t promise us it would arrive on time, it did! She truly saved the day. I’m reasonably new to the platform, and make mistakes from time to time. Laura has been quick to correct things and provide me with the guidance to get it right. I run a tiny business and some days are just so stressful, but Laura’s support has made me feel I can truly rely on IngramSpark as a business partner, which I haven’t felt in the past. I’m so grateful for her support!

I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!

Unreliable delivery. Unreliable delivery. I've received numerous notifications that my book package has arrived at the drop-off point, but at the drop-off point they tell me that they have not received my package. I've been there several times.