I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!

In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).

Clown company Clown company. Their book-building tool is a joke. I added an image to the rear cover of my book, and several times during the publishing process the tool kept removing it. When it came to approving the final proofs the picture was removed. I asked for assistance and was told to ignore it - and the books arrived with image intact. A couple of weeks later I corrected an error in the text, and ordered more copies. I didn't touch the image. The books arrived without the image attached. I complained and was blatantly lied to. They insisted I had removed the image (why the hell would i??) and that their tool was unimpeachable. Clowns.