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IngramSpark

http://ingramspark.com

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3.05

Based on 20 Reviews

45.00%

5.00%

0.00%

45.00%

About IngramSpark

IngramSpark® is an award-winning independent publishing platform offering indie authors and publishers the ability to create professional print books and ebooks in one place. Access to IngramSpark's global distribution network allows you to self-publish a book and make it available to 40,000+ retailers and libraries—both in stores and online. To learn more about how you can share your story with the world, visit www.ingramspark.com. How it Works Plan Your Book Get Started Thank you for being part of the IngramSpark community and trusting us as a partner in your self-publishing journey! We love to hear your success stories, but understand sometimes things don’t go as planned, and we’re here to help. Please contact us directly with your questions → ingramspark.com/help.

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Unreliable delivery. Unreliable delivery. I've received numerous notifications that my book package has arrived at the drop-off point, but at the drop-off point they tell me that they have not received my package. I've been there several times.

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

Laura is the best business partner I could hope for! Laura, IngramSpark UK Supervisor, has been the most helpful and supportive representative I’ve communicated with. There were delays with one of our orders which we urgently needed for an event, and although Laura managed our expectations and didn’t promise us it would arrive on time, it did! She truly saved the day. I’m reasonably new to the platform, and make mistakes from time to time. Laura has been quick to correct things and provide me with the guidance to get it right. I run a tiny business and some days are just so stressful, but Laura’s support has made me feel I can truly rely on IngramSpark as a business partner, which I haven’t felt in the past. I’m so grateful for her support!

In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

IngramSpark

http://ingramspark.com

About IngramSpark

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Martin Dybdal

Janet Howard

Heather S.

Orders at TDC

Leila Sen