Laura is the best business partner I could hope for! Laura, IngramSpark UK Supervisor, has been the most helpful and supportive representative I’ve communicated with. There were delays with one of our orders which we urgently needed for an event, and although Laura managed our expectations and didn’t promise us it would arrive on time, it did! She truly saved the day. I’m reasonably new to the platform, and make mistakes from time to time. Laura has been quick to correct things and provide me with the guidance to get it right. I run a tiny business and some days are just so stressful, but Laura’s support has made me feel I can truly rely on IngramSpark as a business partner, which I haven’t felt in the past. I’m so grateful for her support!

121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!

Ingram Rocks! My first job as a kid was working for Ingram Book Company sweeping and cleaning up after shipping. Honored to have them print my book The Puckford 7. Theres been a couple issues with cover alignment early on which they corrected. Such a nice book to hold in your hand Glossy Hard Cover or silky Matte Soft Cover! The new e-Commerce Links option is excellent if you would like to side step Amazon KDP. KDP Books are nice! Glossy! KDP has weird size requirements for HC. Work with a great set up house, watch You Tube videos how to upload and modify your files. Direct distribution via Barnes and Noble is pure gold. All the negative comments on here are from people who do not know what they are doing, or their book material is the problem and not Ingram. My books ROCK! Beautiful job printing inside and out! Shipping could be a little more speedier and books better packed if you are ordering one or two. Customer Service is very good with a speedy response! Author Artist Michael Fischer @ toonsthatrock.com