Jon Duncan
GBTerrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.
Marla, Customer
GBThe Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.
Janet Howard
GBTotally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.
Marcus
GBIngramSpark is Terrible IngramSpark has the worst customer service I have ever experienced. My problem is that I can't log into my account so I can't order copies of my books, and my titles have disappeared from Amazon. No explanation. Refusal to answer straightforward questions. Repeated requests for an explanation and help are fobbed off with meaningless one-line responses, or requests for information that has already been given multiple times. I just want to be able to access my account or to be given a straightforward answer as to what has happened to it and my books. This has been going on for weeks. Avoid this company. They do not care. EDIT IngramSpark responded to this review by saying that if I send the the ISBN of my books they will be happy to help. To be clear I have done this numerous times, along with other data pertaining to my account. They are an absolute joke. Honestly, it's like talking to the wall. Terrible, terrible experience. I would advise no one to entrust their work to this company.
Heather S.
GBLiterally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.