Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!

I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.