Ingram Rocks! My first job as a kid was working for Ingram Book Company sweeping and cleaning up after shipping. Honored to have them print my book The Puckford 7. Theres been a couple issues with cover alignment early on which they corrected. Such a nice book to hold in your hand Glossy Hard Cover or silky Matte Soft Cover! The new e-Commerce Links option is excellent if you would like to side step Amazon KDP. KDP Books are nice! Glossy! KDP has weird size requirements for HC. Work with a great set up house, watch You Tube videos how to upload and modify your files. Direct distribution via Barnes and Noble is pure gold. All the negative comments on here are from people who do not know what they are doing, or their book material is the problem and not Ingram. My books ROCK! Beautiful job printing inside and out! Shipping could be a little more speedier and books better packed if you are ordering one or two. Customer Service is very good with a speedy response! Author Artist Michael Fischer @ toonsthatrock.com

Error message of “mobile number must be unique” There was a problem setting up my account because it conflicted with information when I originally set it up in 2016. Despite several attempts to remedy the conflict, it still didn’t recognize my cell phone (unchanged since 2016.) However, once Zac stepped in to work on my file, he resolved the problem in one day. After 18 days of email exchanges, nothing was resolved until Zac took over. He gets a gold star!

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

Steep Learning Curve but decent product First, Zak (Customer Service) was Awesome. He answered my concerns quickly and completely, with great follow-up. But everything else about the experience was not great... unclear directions on bleed and print parameters, inconsistent feedback from the process, Extended print times (even though i paid for express service), decent quality printing, though you need to use their ULTRA Premium Print if you have ANY graphics or pictures. Regular Premium Printing was horrible (low contrast, dull colors, etc). But, yes, once I got all of that figured out, I would use them again after the ridiculous self-taught learning curve.

The Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.