In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

Zak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

Steep Learning Curve but decent product First, Zak (Customer Service) was Awesome. He answered my concerns quickly and completely, with great follow-up. But everything else about the experience was not great... unclear directions on bleed and print parameters, inconsistent feedback from the process, Extended print times (even though i paid for express service), decent quality printing, though you need to use their ULTRA Premium Print if you have ANY graphics or pictures. Regular Premium Printing was horrible (low contrast, dull colors, etc). But, yes, once I got all of that figured out, I would use them again after the ridiculous self-taught learning curve.