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IngramSpark

http://ingramspark.com

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3.05

Based on 20 Reviews

45.00%

5.00%

0.00%

45.00%

About IngramSpark

IngramSpark® is an award-winning independent publishing platform offering indie authors and publishers the ability to create professional print books and ebooks in one place. Access to IngramSpark's global distribution network allows you to self-publish a book and make it available to 40,000+ retailers and libraries—both in stores and online. To learn more about how you can share your story with the world, visit www.ingramspark.com. How it Works Plan Your Book Get Started Thank you for being part of the IngramSpark community and trusting us as a partner in your self-publishing journey! We love to hear your success stories, but understand sometimes things don’t go as planned, and we’re here to help. Please contact us directly with your questions → ingramspark.com/help.

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Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

The Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.

I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

Unreliable delivery. Unreliable delivery. I've received numerous notifications that my book package has arrived at the drop-off point, but at the drop-off point they tell me that they have not received my package. I've been there several times.

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.

IngramSpark

http://ingramspark.com

About IngramSpark

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Heather S.

Marla, Customer

Nikki

Martin Dybdal

Janet Howard