In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

Error message of “mobile number must be unique” There was a problem setting up my account because it conflicted with information when I originally set it up in 2016. Despite several attempts to remedy the conflict, it still didn’t recognize my cell phone (unchanged since 2016.) However, once Zac stepped in to work on my file, he resolved the problem in one day. After 18 days of email exchanges, nothing was resolved until Zac took over. He gets a gold star!

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.

121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!