In today's world one is constantly… In today's world one is constantly frustrated, trying to communicate one's problems to an automated voice at the other end of a company line. It was such a relief to be able to speak with an actual person (I had to pay for this privelege!) who used human intelligence to resolve the issues I had. Tyler F. quickly understood my problem, and then went the extra mile to personally resolve it as quickly as he could. He even followed up, informing me of the progress. Thank you, Tyler.

Steep Learning Curve but decent product First, Zak (Customer Service) was Awesome. He answered my concerns quickly and completely, with great follow-up. But everything else about the experience was not great... unclear directions on bleed and print parameters, inconsistent feedback from the process, Extended print times (even though i paid for express service), decent quality printing, though you need to use their ULTRA Premium Print if you have ANY graphics or pictures. Regular Premium Printing was horrible (low contrast, dull colors, etc). But, yes, once I got all of that figured out, I would use them again after the ridiculous self-taught learning curve.

Incredible Service! I have used IngramSpark services in the past to great satisfaction. I experienced some unusual trouble with my last order. My book files were approved and I ordered a copy, but then the same files were rejected when trying to order with different paper/color options to compare. Though the chat customer service was prompt and extensive, they could not explain why this happened nor confirm if the original order was being executed.... to my frustration. Client supervisor Kayla went above and beyond, contacting me by both phone and email. I know this is unusual and was surprised by the personal care I was receiving. Not only did she resolve the issue, but recommended I try the new Ultra Color option.... she sent me a copy at no charge so I can compare. I'm super impressed and won't consider any other book publisher now. Between their distribution, ease of use and this level of service, what more could you ask for?

Error message of “mobile number must be unique” There was a problem setting up my account because it conflicted with information when I originally set it up in 2016. Despite several attempts to remedy the conflict, it still didn’t recognize my cell phone (unchanged since 2016.) However, once Zac stepped in to work on my file, he resolved the problem in one day. After 18 days of email exchanges, nothing was resolved until Zac took over. He gets a gold star!

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.