Error message of “mobile number must be unique” There was a problem setting up my account because it conflicted with information when I originally set it up in 2016. Despite several attempts to remedy the conflict, it still didn’t recognize my cell phone (unchanged since 2016.) However, once Zac stepped in to work on my file, he resolved the problem in one day. After 18 days of email exchanges, nothing was resolved until Zac took over. He gets a gold star!

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

Incredible Service! I have used IngramSpark services in the past to great satisfaction. I experienced some unusual trouble with my last order. My book files were approved and I ordered a copy, but then the same files were rejected when trying to order with different paper/color options to compare. Though the chat customer service was prompt and extensive, they could not explain why this happened nor confirm if the original order was being executed.... to my frustration. Client supervisor Kayla went above and beyond, contacting me by both phone and email. I know this is unusual and was surprised by the personal care I was receiving. Not only did she resolve the issue, but recommended I try the new Ultra Color option.... she sent me a copy at no charge so I can compare. I'm super impressed and won't consider any other book publisher now. Between their distribution, ease of use and this level of service, what more could you ask for?