Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.

Zak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary

Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.