Zak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.

Incredible Service! I have used IngramSpark services in the past to great satisfaction. I experienced some unusual trouble with my last order. My book files were approved and I ordered a copy, but then the same files were rejected when trying to order with different paper/color options to compare. Though the chat customer service was prompt and extensive, they could not explain why this happened nor confirm if the original order was being executed.... to my frustration. Client supervisor Kayla went above and beyond, contacting me by both phone and email. I know this is unusual and was surprised by the personal care I was receiving. Not only did she resolve the issue, but recommended I try the new Ultra Color option.... she sent me a copy at no charge so I can compare. I'm super impressed and won't consider any other book publisher now. Between their distribution, ease of use and this level of service, what more could you ask for?

The Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.

Steep Learning Curve but decent product First, Zak (Customer Service) was Awesome. He answered my concerns quickly and completely, with great follow-up. But everything else about the experience was not great... unclear directions on bleed and print parameters, inconsistent feedback from the process, Extended print times (even though i paid for express service), decent quality printing, though you need to use their ULTRA Premium Print if you have ANY graphics or pictures. Regular Premium Printing was horrible (low contrast, dull colors, etc). But, yes, once I got all of that figured out, I would use them again after the ridiculous self-taught learning curve.