Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.

IngramSpark is Terrible IngramSpark has the worst customer service I have ever experienced. My problem is that I can't log into my account so I can't order copies of my books, and my titles have disappeared from Amazon. No explanation. Refusal to answer straightforward questions. Repeated requests for an explanation and help are fobbed off with meaningless one-line responses, or requests for information that has already been given multiple times. I just want to be able to access my account or to be given a straightforward answer as to what has happened to it and my books. This has been going on for weeks. Avoid this company. They do not care. EDIT IngramSpark responded to this review by saying that if I send the the ISBN of my books they will be happy to help. To be clear I have done this numerous times, along with other data pertaining to my account. They are an absolute joke. Honestly, it's like talking to the wall. Terrible, terrible experience. I would advise no one to entrust their work to this company.

Clown company Clown company. Their book-building tool is a joke. I added an image to the rear cover of my book, and several times during the publishing process the tool kept removing it. When it came to approving the final proofs the picture was removed. I asked for assistance and was told to ignore it - and the books arrived with image intact. A couple of weeks later I corrected an error in the text, and ordered more copies. I didn't touch the image. The books arrived without the image attached. I complained and was blatantly lied to. They insisted I had removed the image (why the hell would i??) and that their tool was unimpeachable. Clowns.

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).