Thomas Dahl
SEUnbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!
GARY L.
GBZak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary
Janet Howard
GBTotally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.
Martin Dybdal
DKUnreliable delivery. Unreliable delivery. I've received numerous notifications that my book package has arrived at the drop-off point, but at the drop-off point they tell me that they have not received my package. I've been there several times.
Marla, Customer
GBThe Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.