IngramSpark

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3.05
Based on 20 Reviews

5

45.00%

4

5.00%

3

5.00%

2

0.00%

1

45.00%
About IngramSpark

IngramSpark® is an award-winning independent publishing platform offering indie authors and publishers the ability to create professional print books and ebooks in one place. Access to IngramSpark's global distribution network allows you to self-publish a book and make it available to 40,000+ retailers and libraries—both in stores and online. To learn more about how you can share your story with the world, visit www.ingramspark.com. How it Works Plan Your Book Get Started Thank you for being part of the IngramSpark community and trusting us as a partner in your self-publishing journey! We love to hear your success stories, but understand sometimes things don’t go as planned, and we’re here to help. Please contact us directly with your questions → ingramspark.com/help.

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Jon Duncan
GB

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.

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Ray Pina
GB

Incredible Service! I have used IngramSpark services in the past to great satisfaction. I experienced some unusual trouble with my last order. My book files were approved and I ordered a copy, but then the same files were rejected when trying to order with different paper/color options to compare. Though the chat customer service was prompt and extensive, they could not explain why this happened nor confirm if the original order was being executed.... to my frustration. Client supervisor Kayla went above and beyond, contacting me by both phone and email. I know this is unusual and was surprised by the personal care I was receiving. Not only did she resolve the issue, but recommended I try the new Ultra Color option.... she sent me a copy at no charge so I can compare. I'm super impressed and won't consider any other book publisher now. Between their distribution, ease of use and this level of service, what more could you ask for?

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Kristina Georgieva
GB

Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).

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Nikki
GB

I needed help switching my account over… I needed help switching my account over after dissolving my LLC etc and customer service was so helpful and quick during a holiday time too! I'm very pleased as there were multiple parts that needed to be done with multiple departments and I started the process on Sunday night and it was completed on Tuesday. So pleased!

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Joanna Lambe
GB

121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.

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