Ingram Rocks! My first job as a kid was working for Ingram Book Company sweeping and cleaning up after shipping. Honored to have them print my book The Puckford 7. Theres been a couple issues with cover alignment early on which they corrected. Such a nice book to hold in your hand Glossy Hard Cover or silky Matte Soft Cover! The new e-Commerce Links option is excellent if you would like to side step Amazon KDP. KDP Books are nice! Glossy! KDP has weird size requirements for HC. Work with a great set up house, watch You Tube videos how to upload and modify your files. Direct distribution via Barnes and Noble is pure gold. All the negative comments on here are from people who do not know what they are doing, or their book material is the problem and not Ingram. My books ROCK! Beautiful job printing inside and out! Shipping could be a little more speedier and books better packed if you are ordering one or two. Customer Service is very good with a speedy response! Author Artist Michael Fischer @ toonsthatrock.com

Steep Learning Curve but decent product First, Zak (Customer Service) was Awesome. He answered my concerns quickly and completely, with great follow-up. But everything else about the experience was not great... unclear directions on bleed and print parameters, inconsistent feedback from the process, Extended print times (even though i paid for express service), decent quality printing, though you need to use their ULTRA Premium Print if you have ANY graphics or pictures. Regular Premium Printing was horrible (low contrast, dull colors, etc). But, yes, once I got all of that figured out, I would use them again after the ridiculous self-taught learning curve.

Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).

Zak was great Zak was great. My e-book died when Spark took over. It took awhile to get it reinstated. Zak figured it all out and the ebook is now available (again). I have enjoyed working with your automated systems and have no complaints. Thanks you, ~~Gary

Lightning Source to Spark complete failure Total Spark database failure -- in an attempt to save money, we switched from Lightning Source to Spark, having had assurances that it would be seamless. It wasn't. Beginning on 5 March 2024 we tried to upload new covers for two of our books that we'd entered under the LS regime. Spark wouldn't take them, claiming "Imprint name already taken." Surprise! It's OUR IMPRINT THAT WE'VE BEEN USING SINCE 2011. But somehow, Spark's IT folks have been unable to flip the bits necessary to tell the Spark side that (all) our Saddle Road Press books belong to us. This has caused problems -- do I even need to say that email help has been, so far, useless? No answer, no fix -- and it's the 15th -- ten days of an unfixed problem. Two authors need review copies and we're unable to produce them. It's causing trouble. This is just nuts.