Laura is the best business partner I could hope for! Laura, IngramSpark UK Supervisor, has been the most helpful and supportive representative I’ve communicated with. There were delays with one of our orders which we urgently needed for an event, and although Laura managed our expectations and didn’t promise us it would arrive on time, it did! She truly saved the day. I’m reasonably new to the platform, and make mistakes from time to time. Laura has been quick to correct things and provide me with the guidance to get it right. I run a tiny business and some days are just so stressful, but Laura’s support has made me feel I can truly rely on IngramSpark as a business partner, which I haven’t felt in the past. I’m so grateful for her support!

Totally nonexistent customer service Totally nonexistent customer service. I placed an order for advance copies of my book, and paid extra for rush service, which should have printed in 3 days. Now more than 2 weeks later I can't even get an estimated time to ship. Multiple requests to customer service go unanswered. I'm having a book release party with no book to actually show.

Great distribution and printing, less than ideal UX Great distribution and printing quality. I’ve moved away from Amazon print on demand as Ingram spark’s physical product is better. the user experience could do with some love (e.g hard to decipher error messages), and it would be great to have some marketing options incorporated other than adding the book to a newsletter (e.g. google ads).

Clown company Clown company. Their book-building tool is a joke. I added an image to the rear cover of my book, and several times during the publishing process the tool kept removing it. When it came to approving the final proofs the picture was removed. I asked for assistance and was told to ignore it - and the books arrived with image intact. A couple of weeks later I corrected an error in the text, and ordered more copies. I didn't touch the image. The books arrived without the image attached. I complained and was blatantly lied to. They insisted I had removed the image (why the hell would i??) and that their tool was unimpeachable. Clowns.

Terrible customer service Terrible customer service. You never can speak to anyone so you send them an email, wait 3-5 days and get a return email that has nothing to do with the issue. What was once a good company has dissolved. The only thing Ingram seems to care about is taking your money.