121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.

IngramSpark is Terrible IngramSpark has the worst customer service I have ever experienced. My problem is that I can't log into my account so I can't order copies of my books, and my titles have disappeared from Amazon. No explanation. Refusal to answer straightforward questions. Repeated requests for an explanation and help are fobbed off with meaningless one-line responses, or requests for information that has already been given multiple times. I just want to be able to access my account or to be given a straightforward answer as to what has happened to it and my books. This has been going on for weeks. Avoid this company. They do not care. EDIT IngramSpark responded to this review by saying that if I send the the ISBN of my books they will be happy to help. To be clear I have done this numerous times, along with other data pertaining to my account. They are an absolute joke. Honestly, it's like talking to the wall. Terrible, terrible experience. I would advise no one to entrust their work to this company.

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

The Ingram support team is prompt and fair. The Ingram support team always replies to my email promptly. And they are always fair when dealing with damaged or misprinted books.

Clown company Clown company. Their book-building tool is a joke. I added an image to the rear cover of my book, and several times during the publishing process the tool kept removing it. When it came to approving the final proofs the picture was removed. I asked for assistance and was told to ignore it - and the books arrived with image intact. A couple of weeks later I corrected an error in the text, and ordered more copies. I didn't touch the image. The books arrived without the image attached. I complained and was blatantly lied to. They insisted I had removed the image (why the hell would i??) and that their tool was unimpeachable. Clowns.