121 books out of 200 books amateur Ordered 200 books on fast order. They just about got here on time. However, of the order, 121 of the 200 are poor quality and look amateur. They say there should be 1/16th leeway on the print but the title is clearly not straight and the spine formatting is not straight either, but is for 79 books? The rest are unsellable. They blame the publisher for their errors. Unacceptable and waste of time and money. Very poor. As for the generic response that is frustrating, annoying and unhelpful. Waste of space.

EXTREMELY INCOMPETENT AND DISORGANIZED These people are incompetent as hell. They have a billion different graphics that make no fxxx sense. Absolute incompetence is reporting sales! The team is unprofessional and unreliable, and they are extremely disorganized. EXTREMELY DISORGANIZED!!! Your sales reports are a total and complete mess. It is as if you don't know how to use your brains. It's like you people have no clue of what you are doing.

Error message of “mobile number must be unique” There was a problem setting up my account because it conflicted with information when I originally set it up in 2016. Despite several attempts to remedy the conflict, it still didn’t recognize my cell phone (unchanged since 2016.) However, once Zac stepped in to work on my file, he resolved the problem in one day. After 18 days of email exchanges, nothing was resolved until Zac took over. He gets a gold star!

Literally HORRIBLE customer service. Literally HORRIBLE customer service. 12 days, innumerable emails, still no solution. I saw the horror stories on YouTube. I tried going in with an open mind. They're horrible.

Unbeatable Service! I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!