Transparency Lacking They make you go through giving your dog's information and your private email before disclosing that they only serve the USA. Not pleased about that and I know I'll receive advertisements from them through email now. *Edit: although I am really tired of companies not giving the proper info about international availability BEFORE collecting personal info and wasting consumer time, I appreciate the company's prompt response and will be more than happy to remove my review if they change their website to let people know of their restrictions prior to collecting information.

I appreciate that your store offers… I appreciate that your store offers flexible payment options, including installment plans. It makes shopping more accessible and convenient for everyone.

They continually mess up shipping and… They continually mess up shipping and delivery. Customer service is only so-so. I have run out of food for my dog several times due to the company’s late shipping. Save yourself a headache and go to a different company. You contact them and you will get a silly response with silly dogs words like “woofing on it.” Our dogs need their food and this silliness isn’t appreciated. My dog has gastritis and I have told them many times her food can’t be late. I switch the delivery date and am promised it will come on that date and it doesn’t happen. Awful company!

Compared to other human grade lightly… Compared to other human grade lightly cooked it was my least favorite. The packaging is extremely hard to thaw compared to farmers dog and nomnom. It also recommends a lot more calories then the other competitors using the exact same status. Price is comparable or cheaper.

AWESOME JOB IN ALL AREAS First of all the customer service has to be the best I have ever encountered. Fast and friendly. Answer my questions immediately. Ordering and halting is easier then ever. The website is so user friendly. No pressure if you need to hold back a few orders. I mean this has been a great experience so far. My 3 year old Maltipoo absolutely LOVES her meals. I love the containers with all the info. I have been SUPER happy with this company!!!!!