Pretty Great. Needs a Tad of Work Pet Plate is frozen. It takes a bit to thaw so I put it out (two) in the frig to thaw. The carton is nice and once opened easy to give to the dog. My only issues are 1. The film over the food is nice, but too hard get off. Where you're supposed to pull, it tears off and then I have to use scissors to cut off all the film. Heaven forbid my dog get even a bite of that. He could chock. 2. It is not my dogs favorite, either of them, but that is to each other's taste I guess. But they eat it and I think they will love it when I order again. The website was super easy to use. The price was fair. The directions were clear. It arrived when promised. I will try it again, but wait a bit. I think it is good for my dogs. Love the ingredients.

They continually mess up shipping and… They continually mess up shipping and delivery. Customer service is only so-so. I have run out of food for my dog several times due to the company’s late shipping. Save yourself a headache and go to a different company. You contact them and you will get a silly response with silly dogs words like “woofing on it.” Our dogs need their food and this silliness isn’t appreciated. My dog has gastritis and I have told them many times her food can’t be late. I switch the delivery date and am promised it will come on that date and it doesn’t happen. Awful company!

The worst of them all The worst of them all. This company was supposed to do a delivery every 3 weeks. I noticed them taking out of my account earlier and earlier then I changed it to a month later and asked them to stop changing me. They still kept trying even though it was a month away. I messaged support and support actually changed my delivery date to earlier and charged me again. They never pick up the phone and their customer support is the absolute worst. Please keep in mind with the response they gave me the date that they changed it to. I did not ask them to change it. I did not want it changed. And I was traveling and didn’t see their demanded date. Yes it was refunded but a company shouldn’t change someone’s dog food date and bill their account.

Transparency Lacking They make you go through giving your dog's information and your private email before disclosing that they only serve the USA. Not pleased about that and I know I'll receive advertisements from them through email now. *Edit: although I am really tired of companies not giving the proper info about international availability BEFORE collecting personal info and wasting consumer time, I appreciate the company's prompt response and will be more than happy to remove my review if they change their website to let people know of their restrictions prior to collecting information.

Compared to other human grade lightly… Compared to other human grade lightly cooked it was my least favorite. The packaging is extremely hard to thaw compared to farmers dog and nomnom. It also recommends a lot more calories then the other competitors using the exact same status. Price is comparable or cheaper.