The worst of them all The worst of them all. This company was supposed to do a delivery every 3 weeks. I noticed them taking out of my account earlier and earlier then I changed it to a month later and asked them to stop changing me. They still kept trying even though it was a month away. I messaged support and support actually changed my delivery date to earlier and charged me again. They never pick up the phone and their customer support is the absolute worst. Please keep in mind with the response they gave me the date that they changed it to. I did not ask them to change it. I did not want it changed. And I was traveling and didn’t see their demanded date. Yes it was refunded but a company shouldn’t change someone’s dog food date and bill their account.

This is the second time I have gotten… This is the second time I have gotten my food late. It was suppose to come today but didn't. UPS rescheduled it for next Thursday 12/22. This is unacceptable. I don't care that it's Christmas and everyone is overworked. This shouldn't happen. They are an inefficient company and don't prepare for shipping sooner during Christmas. My dog has no food and I have to cook for him. That is unacceptable. I am not happy with petplate.

Great Food! Packaging is the best out of all the human grade dog food companies. It's convenient to have cups that I can put a lid back on. Packages always arrive frozen. Most importantly, my dog loves the food and I can notice a visible change in her health. Coat is shinier, her poops are more consistent and her energy is higher.

My mini poodle has been on PetPlate for… My mini poodle has been on PetPlate for over a year now. She frequently had issues with other foods I've tried, including waking up in the middle of the night every night and getting sick. Very happy to report that this hasn't happened since switching to PetPlate! Thank you PetPlate for quality food and a good night's sleep!

Transparency Lacking They make you go through giving your dog's information and your private email before disclosing that they only serve the USA. Not pleased about that and I know I'll receive advertisements from them through email now. *Edit: although I am really tired of companies not giving the proper info about international availability BEFORE collecting personal info and wasting consumer time, I appreciate the company's prompt response and will be more than happy to remove my review if they change their website to let people know of their restrictions prior to collecting information.