Horrible Customer Service I have purchased over $350 worth of books recently, and used many of the coupons I've saved from my recent orders. Upon receiving damaged items, I contacted the Book Outlet Customer Service. I was told that they would give me credits for the books that were damaged. Then, I received a message saying that because I had used multiple coupons, this would "need to be looked into". No response from customer service since then, as it appears I am being entirely ignored. While they were investigating my use of multiple coupons, they should've investigated their obvious lying about the condition of books on their site. Denying me a return/refund/credit for items that were NOT AS DESCRIBED is ridiculous. My family visits the Book Outlet retail store at least once a week (has been since it was literally opened), and I make many purchases myself. But my business will be going elsewhere, as will the rest of my family's, and all of my 5 star reviews will be changed to 1 star because this kind of behaviour is juvenile and uncalled for and I won't purchase from a company that can't own up to its own quality errors and instead tries to turn it around on the customer.

Shipping took a while but was well… Shipping took a while but was well within the upfront given time-frame. The book itself was like new - so nothing to complain about.

Occasional good picks, but customer service is not great It can be a needle in a haystack to find a particular book here - very random selection. I had an unpleasant experience with an order - huge shipping overcharge, one book didn't arrive, and the customer service agent was unpleasant. Really turned me off to future orders.

SUPER BAD EXPERIENCE!! Book Outlet only TAKING MY MONEY and NEVER sent me my books!! Didn't get my books, marked "Delivered" by USPS but I NEVER RECEIVED my books, already tried to tracked my package everywhere including asking neighbors, emailing USPS, visiting the physical Post Office near me, waiting the whole day for the Mailman just so I can asked where the hell is my books and why is it marked "Delivered" when I DID NOT RECEIVED any package, but NONE, tried to emailed Book Outlet Customer Service, total radio silence from them, now I wondering did Book Outlet even sent my books or just TAKING MY MONEY and be done with it, WILL NEVER EVER BUY from Book Outlet again!!!

Extremely Impressed! I ordered 2 books from BookOutlet and they came in super awesome condition at an unbeatable price. Lots of inventory to choose from. Shipping was extremely fast. I will definitely order from here again and tell all of my friends to use this site. Very impressive!!!