Don't order from this company Don't order from this company, you'll never receive your order and you'll get no help from customer service. My order has not yet been received after three weeks and the only help I get from creating a "ticket" is a canned response.

Occasional good picks, but customer service is not great It can be a needle in a haystack to find a particular book here - very random selection. I had an unpleasant experience with an order - huge shipping overcharge, one book didn't arrive, and the customer service agent was unpleasant. Really turned me off to future orders.

Shipping took a while but was well… Shipping took a while but was well within the upfront given time-frame. The book itself was like new - so nothing to complain about.

Don't order from this company! Don't order from this company! Disaster from beginning till the end. Ordered a book before x-mas because the site said it was in stock and I was in a hurry. After a couple of days I got a notice saying that it was not. I contacted them on Messenger, where they said they would cancel the order and the invoice. Sounded all good. HOWEVER - neither happened. The book and the invoice both arrived (a lot later than promised) and when I tried to contact them to correct this I had no luck. Not till I a couple of weeks later managed to find the address directly to the CEO I received a reply (after another weeks waiting), who first said that they never approved cancellations. After proving our previous conversation they sent me a return card for the book. I returned it, but it was a return card that did not give me a receipt. And guess what, two weeks later they claim that they haven't received the book back, and that I should pay for it after all...

Will not be buying from this company… Will not be buying from this company again. Bought 20 books from book outlet and 6 came damaged. They said they were ordered scratch and dent couldn't remember if that is what it said when I ordered these books. Two were really badly damaged torn page and also some ink fingerprints on one of them. Don't think they should even sold these to me they belong in recycling. Not even thrift stores would sell such books in that condition. I paid over $5 for some of these books and was expecting them to come in better condition. The other 14 books were in very good condition and most of them were under $5 which doesn't make sense to me. They would not give me a refund or discount so I will never buy books from them again. Definitely don't recommend buying books from them. This is the response I got after contacting the Better Business Bureau to launch a complaint. These books are marked UP TO 95% off (in the range of 50-95%). Regardless, they are still listed as Scratch & Dent and arrived in the exact condition we promised - with some scratches, dents, tears and various other cosmetic issues, such as missing dust jackets. The books are structurally sound, guaranteed great for reading. The customer purchased these books in this condition fully knowing they will have cosmetic wear. A refund will not be issued as ALL of the required information was very clearly provided to the customer prior to their purchase. Not impressed at all the books were in very bad condition and should not even be sold at their so called discounted price.