Just another scam company Just another scam company, their 0800 service worked smoothly for about 2 months and then stopped working. After multiple inquiries they were adamant the only solution was upgrading our plan to a significantly more expensive package. Going off of the amount of traffic we were unable to connect to we probably lost about $60k worth of work over the last few months

Very dubious business practices Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

Avoxi is the biggest little secret for… Avoxi is the biggest little secret for small companies trying not to break the bank with telephone services fees, and Avoxi's excellent customer services more than pay for the small fees they charge. Since I subscribed to Avoxi, I haven't missed the big, monopolistic, price-gauging telephone companies. My clients are happy, I am happy, and my financials are happy. Now that is a great little telephone company for you.

Terrible I echo similarly bad experiences here - it was good when we first signed up early 2020, then early this year after I increased my base plan and accidentally signed up for another plan, i have been unable to get them to cancel this additional plan, so I have been charge double of what I normally pay, with increasing telephone charges as well. No responses to my emails since Feb and now I can't even login to my account to cancel, as my password doesn't work and I can't reset. I would like all my money back and stop paying but can't even do that. I am horrified - Stay away.

Avoxi was among the first to follow up… Avoxi was among the first to follow up with me when I started my inquiry into software for our phone system. Their presentation was clear, they answered every question, and were genuine. The set up was painless, they walked through every step and their onboarding support was so amazing, I have become friends with some of the team. If there is ever an issue, the support team is always on top of it, never once have I heard the "Turn it off and turn it on" type of support. 10/10 would recommend.