Be careful of the hidden fees this… Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges. They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fee for the preparation of invoices, which is clearly something is done by a bot. I cancelled my service with them and got a successful chargeback for some of the fees that Avoxi tried to charge retrospectively, and fees that I did not agree to when I accepted the original terms and conditions. To be clear, they are a fraud and scam ridden company.

Terrible I echo similarly bad experiences here - it was good when we first signed up early 2020, then early this year after I increased my base plan and accidentally signed up for another plan, i have been unable to get them to cancel this additional plan, so I have been charge double of what I normally pay, with increasing telephone charges as well. No responses to my emails since Feb and now I can't even login to my account to cancel, as my password doesn't work and I can't reset. I would like all my money back and stop paying but can't even do that. I am horrified - Stay away.

Didn't even get past the sales team.. Didn't even get past the sales team... I had a simple question they refused to answer without me providing all my personal information!

Charged Us for ZERO Service To follow up with Kris' review below, we now know how the cancellation of the account went... They instructed us because we didn't provide 30 days cancellation notice, no refund will be provided. So that's the end of the story. No service, we had to force contact and in the end, they kept our money because WE didn't hold up our end of the agreement. Well, I guess you live and learn and hope to not repeat your mistakes of the past. I think we're all a little wiser though slightly poorer.

Just another scam company Just another scam company, their 0800 service worked smoothly for about 2 months and then stopped working. After multiple inquiries they were adamant the only solution was upgrading our plan to a significantly more expensive package. Going off of the amount of traffic we were unable to connect to we probably lost about $60k worth of work over the last few months