I love buying cars online. -

Cars.com - Zero Stars! Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry. Hajreta Kadic in accounts receivable needs to be replaced with someone more competent and friendly. Julia Zayed as an account representative is worthless.

5 star service all around. -

BMW Mini - or NOT? When I bought my new Mini I was very disappointed to find that I was also expected to buy a new phone. Nothing in the glossy advertising mention that the on-board satnav does not operate with an android phone so presumably you are expected to buy a new iPhone at the same time

Used their website to post an ad for my… Used their website to post an ad for my vehicle, paid $50 and received an email almost immediately that the listing was "approved" and would be online in a few hours. Over 10 hours later ad is still not visible online, try to contact CS and get recording that all CS reps are in a "meeting" and to call back later. What kind of company requires all its customer service people to attend a meeting during business hours?? Now its Saturday, over 24 hours after the ad was placed, and the business is closed for the weekend, so it looks like my ad will not appear for at least 2 more days at the earliest. How does an internet company close for the weekend with no one to provide assistance to customers? It is obvious that this company has no regard for customers.