MIA and won’t cancel account. -

Scam Service - Beware! Charged me for a year back in July, and since then no services have been rendered. All attempts on multiple channels to get in touch with them have been ignored. I think they've gone bust? No idea, but will be seeking Mastercard's purchase protection on this as I really feel like I've been scammed.

Terrible Customer Service I don't know what happened to this company. I have been with SoGro for years and recently they have changed their policy to offer NO customer support. Nothing has been done on my social media account for weeks despite me paying $40 a month. When I contacted them yesterday I was basically told no-one was going to help me. AVOID AT ALL COSTS ... this is not the service it used to be

Can't provide the service they are charging for I've been using these guys almost a year. Up until last month I was actually really enjoying this service, then one day I noticed a load of people being unfollowed, 600 or so. I contacted them and no answer. I asked if they had changed strategy. I contacted about 4 or 5 times, eventually I got a reply saying that due to new Instagram restrictions, they can't provide the service but they are working on it. I simply replied, ok can I please have this month refunded and then terminate my subscription. Again another few days pass and then a reply saying, sorry no refunds, it's in t's & c's. IT'S ALSO IN YOUR T'S AND C'S TO PROVIDE YOUR SERVICE! I've actually had this a few times with remote companies thinking they are above common duty of care and trading standards. Called the bank, reported them for malpractice. Nice try.

Sogro has helped me get some… Sogro has helped me get some interactive followers to my page. However, their methods were originally not affecting my Instagram use but I have been prohibited from following anyone on my own by IG for the past two days (I only tried to follow two people, both whom I know and was denied by IG for suspicious use).