They have great customer service They have great customer service. The accounts they interact me with aren’t the best though. I do get followers, however most of the time its weird accounts from India or something. I also don’t want to interact with male accounts but I guess there’s no way to target the audience more. Overall you will get followers, quality on the other hand is questionable half the time.

The customer service is the worst I… The customer service is the worst I have ever experienced. There is no way to contact a real person. If you want to cancel your subscription you will need to go through your bank. I have received countless generic emails as answers to questions on my account. As a customer I feel extremely disrespected. Some of the emails ask for reviews, so I am following through on their request. Begging your paying customers for reviews is both pathetic and tacky. I’m not impressed. Karma.

Good but missing features To start, I definitely feel like social upgrade has helped quite a bit. What I really wish I got got out of social upgrade was a more customizable experience. I wish I was able to create my own account, in which I was able to go in and change out my own target hashtags and related accounts. Also a feature maybe to target more of a specific age range.

Good, but needs work I don’t think they are mindful of the accounts they have you follow or pictures that they like on your behalf. I have seen inappropriate pages that showed porn or penis pics that were liked on my behalf and gave these accounts the wrong idea and they felt they could contact me inappropriately. I think they need to stick to finding accounts that have the same interests as shown on your page. Other than that, the followers are real and active.

Great but needs improvement Hi! We have seen growth but what would be even better is if the customer had a platform to refer back to. This way, they can access this information whenever and on their own to track the growth periodically. In this digital age, it seems uneasy to spend monthly without being able to see the results directly versus reaching out to an account manager who sends it to you once requested. A few suggestions: - Create a platform for customers to view, track & tweak hashtags/accounts - Send an automated weekly or monthly report Otherwise: - Great value, well priced service but I wish receiving results were more in my hands rather the account manager.