Customer service has totally disappeared They must have laid off their entire customer service team. It is impossible to reach them (have tried email, ticket on their site, facebook, chat, etc). Have not received promised "turbo credit". They responded to the BBB complaint I filed saying it was credited (it wasn't) then stopped responding to them too.

I have nothing but positive experiences… I have nothing but positive experiences with the cashback I get with lemoney. It’s so simple. The only thing I struggle with is remembering to use it where other similar sites pop up at checkout to help give you the discount codes or cash back options.

They don't respond to tickets They don't respond to tickets and there's no way to contact them about a payment issue. Don't use them even if they claim to have higher cashback. It's simply not worth the aggravation especially since after their "inactive" fees you will make less cashback than other cashback sites.

Lemoney is usually one of the top cash… Lemoney is usually one of the top cash back providers, but is somewhat slow processing the cash back and making it available. You have to be diligent with it and follow up if you don’t see your cash back reflected in your account in a few weeks, or at least an acknowledgement of your purchase. The customer service is good, though, and they can usually resolve matters of cash back debt in a few days.

Lemoney makes unreasonable excuses to not pay you! What everyone else is saying about the company is correct. They make all kinds of excuses to NOT pay your hard earned cashback. When I inquired about the status of my last cash back deposit request that has been in analysis for over 2 months, they demanded a copy of my passport. I am not giving up my private information to a company that does not have any level of integrity. If you want to survive in this business, please provide cashback to customers as promised.