They don't respond to tickets They don't respond to tickets and there's no way to contact them about a payment issue. Don't use them even if they claim to have higher cashback. It's simply not worth the aggravation especially since after their "inactive" fees you will make less cashback than other cashback sites.

I've been trying to contact them… I've been trying to contact them regarding cashback on a purchase and I've had no luck whatsoever. It's been about a month now.. I keep submitting tickets, e-mailing support. No replies. One ticket was closed for seemingly no reason. I won't be using them anymore.

Customer service has totally disappeared They must have laid off their entire customer service team. It is impossible to reach them (have tried email, ticket on their site, facebook, chat, etc). Have not received promised "turbo credit". They responded to the BBB complaint I filed saying it was credited (it wasn't) then stopped responding to them too.

Customer Support Unresponsive We've had missing cashback for nearly 7 months. We've reached out to the team numerous times, once receiving a rude response, and since then, no responses whatsoever. Yes, we've reached out to the support email address they keep responding to these reviews with as well and they've been unresponsive. This is not the way to manage customer support, and checking in on missing cashback after 7 months is not unreasonable.

One of the best cashback sites I've ever used I’ve been using cashback sites for as long as I can remember. I discovered Lemoney last year and have been using it ever since as it quickly became my favorite. Their cashback rates are impressive and they have a way to increase it even more with Turbo. In addition, their customer service is exceptional and they reply quickly. I requested a payout last week and the process was easy and painless. Highly recommended.