Customer service has totally disappeared They must have laid off their entire customer service team. It is impossible to reach them (have tried email, ticket on their site, facebook, chat, etc). Have not received promised "turbo credit". They responded to the BBB complaint I filed saying it was credited (it wasn't) then stopped responding to them too.

Payout process is fine and cash back… Payout process is fine and cash back rate is usually (not always) competitive. Earning turbo credits is near impossible if you don’t have friends who want to participate. I got an insurance quote that should have triggered a credit, but never did.

Marked my account as fraud to refuse my cashback payout I have been using Lemoney for a few years without any problems. I tried to redeem my money for the first time over a month ago. My redemption is still in pending without any update. The only communication I have received is an recent email accusing me of opening an fraudulant account and to send them my personal and financial details along with a copy of my ID. This site is a scam. They will try any means to not pay out your cashback. Avoid!

Customer Support Unresponsive We've had missing cashback for nearly 7 months. We've reached out to the team numerous times, once receiving a rude response, and since then, no responses whatsoever. Yes, we've reached out to the support email address they keep responding to these reviews with as well and they've been unresponsive. This is not the way to manage customer support, and checking in on missing cashback after 7 months is not unreasonable.

I've been trying to contact them… I've been trying to contact them regarding cashback on a purchase and I've had no luck whatsoever. It's been about a month now.. I keep submitting tickets, e-mailing support. No replies. One ticket was closed for seemingly no reason. I won't be using them anymore.