Customer service has totally disappeared They must have laid off their entire customer service team. It is impossible to reach them (have tried email, ticket on their site, facebook, chat, etc). Have not received promised "turbo credit". They responded to the BBB complaint I filed saying it was credited (it wasn't) then stopped responding to them too.

Payout process is fine and cash back… Payout process is fine and cash back rate is usually (not always) competitive. Earning turbo credits is near impossible if you don’t have friends who want to participate. I got an insurance quote that should have triggered a credit, but never did.

One of the best cashback sites I've ever used I’ve been using cashback sites for as long as I can remember. I discovered Lemoney last year and have been using it ever since as it quickly became my favorite. Their cashback rates are impressive and they have a way to increase it even more with Turbo. In addition, their customer service is exceptional and they reply quickly. I requested a payout last week and the process was easy and painless. Highly recommended.

Months of back and forth with no payment, now blaming on COVID I have been corresponding with support @lemoney.com for a couple months now to resolve a non-payment issue. I have provided all the information requested. They are now blaming the slow processing on COVID-19. Well they didn't process my payment for months prior to the Coronavirus. It seems like support @lemoney.com just keeps making new excuses to not pay me out. It seems like so many reviewers here have the same story. That is a huge red flag, when so many customers report the same issues. I have used many different cash back sites and this is the only one ever that has not paid me out.

I'm really happy to have discovered… I'm really happy to have discovered Lemoney. When comparing earning rates via cashbackmonitor.com - Lemoney generally has one of the best rates. I don't do everything to get more turbo credits - but their rate with just 1-2 turbos - makes a huge difference in my annual savigns.