The worst example of customer lock in… The worst example of customer lock in I've experienced for a long time. The cancellation process is designed to be confusing and often results in the continuation of a 'plan' you didn't want in the first place. Just give me my damn photos and leave me alone. Can't wait for AI to make this business completely irrelevant

Sometimes they withdraw money from your… Sometimes they withdraw money from your account without your knowledge under the pretext that someone bought a photo with a stolen card. If we assume it is true, why am I not notified of this?

wasted purchase i bought a package of 5 photos because i needed one image, and didnt take any image for the rest of the year, forgot about them actually. Today i just checked, the year has passed, i didnt receive any email from Shuttestock to notify me i had these 4 images left. I didnt receive any emails from shutterstock since the confirmation of my purchase. So my plan has been closed (after 1 year) and i cant get the other images. That's a despicable way to make money.

Terrible company and products Terrible company and products, charging for subscription I never agreed to

Be careful of the hidden fees. Update: After missing the end of the free trial, I started to be charged - my own fault. However I discovered that when you then try to cancel the service a hefty cancellation fee is charged. I did contact customer service fairly robustly and initially was fobbed off. However a follow up email was dealt with well, and I was refunded not just for the cancellation fee, but for the monthly charge I had incurred. So a star off for the cancellation fee, and one for the initial poor response from the company, but do contact them if you have not used the service and ended up paying.