Terrible company and products Terrible company and products, charging for subscription I never agreed to

super shady company super shady company. they know what they're doing. in the age of online subscriptions and free trials, you probably expect this site to be like any other service that gives free trials and charges monthly, but boy are you wrong. if you really need a picture, just buy it for $11 each (2 images for $22) but BE CAREFUL and go into your billing and payment methods and toggle off the "auto refill" that they've sneakily opted you in on when you buy your first image pack. The next time you click that red button, you won't be taken to a checkout page, verification page, or anything you'd expect from another website or even the last time you clicked this same button on this exact website. There is no "add to cart" on shutterstock. They don't even give you the upsale option to choose the $27 3 image pack like the last time you purchased the image pack because they want nothing between that button and them getting your money. Money will be automatically deducted from your card and they are non-refundable.

Don't waste your money. I wanted to download an image as a vector graphic and bought a subscription to pay every month 15€, and wanted to cancel it afterward, as it was cheaper than paying 30€ for a single download. After making the purchase, I couldn't download the image as SVG, only as a raster image. Proceeding to cancel my subscription, I saw that there was a cancellation fee of another 45€ since even though I am paying monthly, it was apparently a yearly plan. In total 60€ completely wasted.

It is a scam It is a scam, do not give them your credit card. When you make a free trial account they start charging every month you without notification even if you do not download images. Very disappointing experience, I paid for 5 months without realising it and I had to pay a cancellation fee as well. Stay away!

Be careful of the hidden fees. Update: After missing the end of the free trial, I started to be charged - my own fault. However I discovered that when you then try to cancel the service a hefty cancellation fee is charged. I did contact customer service fairly robustly and initially was fobbed off. However a follow up email was dealt with well, and I was refunded not just for the cancellation fee, but for the monthly charge I had incurred. So a star off for the cancellation fee, and one for the initial poor response from the company, but do contact them if you have not used the service and ended up paying.