The worst example of customer lock in… The worst example of customer lock in I've experienced for a long time. The cancellation process is designed to be confusing and often results in the continuation of a 'plan' you didn't want in the first place. Just give me my damn photos and leave me alone. Can't wait for AI to make this business completely irrelevant

They keep taking your money after you have cancelled, and they won't stop. It is stealing. Nice pictures are indeed available. But to cancel my subscription eventually, I had to search long to figure out how. Here is how: You take personal contact to them with an email, and then they send you back a link, when (or if) they write you back. Then you get to pay a cancellation fee. And then they keep taking more of your money every month afterwards anyway. It is illegal, and I am currently considering lawsuit. But to everyone else out there, please don't be trapped like some of us have. They are here to take the money and service regarding anything is almost non-existing, and they keep taking your money after cancellation.

Beware their "auto renew" feature which is enabled as standard I made a one-off purchase of 25 credits which I used within an hour. Checked my bank account today and I thought they had charged me twice. As it turned out, they have a totally unfair auto-enabled "renew" feature which basically charges you again and adds 25 more credits to your account when you have used the last of the previous set. I went on the website and contacted their chat feature. They have told me that I will receive a refund within 48 hours... I will believe that when I see it. Why do this? There are subscription options available. all the have done is annoy a potential long-term customer. No morals.

Same problem everyone else has been having, its a scam! Ordered 10 images and was placed on a $125/mo recurring subscription. Im disputing the charges and filing complaints with CFPB, FTC and State Attorney General. You should do the same.

Fraudulent company Fraudulent company. I turned off the auto-renew repeatedly on my account and they turned it back on. Charged me for three months before I realised what was happening. Contacted customer service who accuse you of lying.