The worst example of customer lock in… The worst example of customer lock in I've experienced for a long time. The cancellation process is designed to be confusing and often results in the continuation of a 'plan' you didn't want in the first place. Just give me my damn photos and leave me alone. Can't wait for AI to make this business completely irrelevant

Same problem everyone else has been having, its a scam! Ordered 10 images and was placed on a $125/mo recurring subscription. Im disputing the charges and filing complaints with CFPB, FTC and State Attorney General. You should do the same.

Don't waste your money. I wanted to download an image as a vector graphic and bought a subscription to pay every month 15€, and wanted to cancel it afterward, as it was cheaper than paying 30€ for a single download. After making the purchase, I couldn't download the image as SVG, only as a raster image. Proceeding to cancel my subscription, I saw that there was a cancellation fee of another 45€ since even though I am paying monthly, it was apparently a yearly plan. In total 60€ completely wasted.

Shutterstock wins worst customer service award This company does not deserve any stars at all. Different reps give conflicting information, cannot get a supervisor, when asked they simply get aggressive and stop responding. If there were an option for negative stars shutterstock wins the award for the worst customer service. Stay away from this company.

Yep Same as all the others Yep, same as everyone else. Auto renew which I didn't click. They also charged an old credit card and somehow got the money. Said they would refund and nothing. Don't worry too much, AI is going to absolutely destroy them.