wasted purchase i bought a package of 5 photos because i needed one image, and didnt take any image for the rest of the year, forgot about them actually. Today i just checked, the year has passed, i didnt receive any email from Shuttestock to notify me i had these 4 images left. I didnt receive any emails from shutterstock since the confirmation of my purchase. So my plan has been closed (after 1 year) and i cant get the other images. That's a despicable way to make money.

I wish I could put a zero star I wish I could put a zero star. Shutterstock deducted money from my PayPal account despite the fact that my PayPal wasn't saved as a payment method. They were able to make the deduction because I used it previously for a payment.

Don't waste your money. I wanted to download an image as a vector graphic and bought a subscription to pay every month 15€, and wanted to cancel it afterward, as it was cheaper than paying 30€ for a single download. After making the purchase, I couldn't download the image as SVG, only as a raster image. Proceeding to cancel my subscription, I saw that there was a cancellation fee of another 45€ since even though I am paying monthly, it was apparently a yearly plan. In total 60€ completely wasted.

The worst example of customer lock in… The worst example of customer lock in I've experienced for a long time. The cancellation process is designed to be confusing and often results in the continuation of a 'plan' you didn't want in the first place. Just give me my damn photos and leave me alone. Can't wait for AI to make this business completely irrelevant

Hefty cancellation fee If you need to cancel because you can't afford it - too bad. They'll charge you a hefty cancellation fee anyway. It's wild that a cancellation fee even exists when it costs them nothing to remove the service.