Shutterstock wins worst customer service award This company does not deserve any stars at all. Different reps give conflicting information, cannot get a supervisor, when asked they simply get aggressive and stop responding. If there were an option for negative stars shutterstock wins the award for the worst customer service. Stay away from this company.

Same problem everyone else has been having, its a scam! Ordered 10 images and was placed on a $125/mo recurring subscription. Im disputing the charges and filing complaints with CFPB, FTC and State Attorney General. You should do the same.

The worst example of customer lock in… The worst example of customer lock in I've experienced for a long time. The cancellation process is designed to be confusing and often results in the continuation of a 'plan' you didn't want in the first place. Just give me my damn photos and leave me alone. Can't wait for AI to make this business completely irrelevant

Hefty cancellation fee If you need to cancel because you can't afford it - too bad. They'll charge you a hefty cancellation fee anyway. It's wild that a cancellation fee even exists when it costs them nothing to remove the service.

I wish I could put a zero star I wish I could put a zero star. Shutterstock deducted money from my PayPal account despite the fact that my PayPal wasn't saved as a payment method. They were able to make the deduction because I used it previously for a payment.