Another Outage Their DNS has been off line for about 4 hours now, meaning my web site has gone dark and nobody can send me e-mail. They are not answering their phones, and have posted nothing on their web site.

Absolutely Awful - Steer Clear of Fluid Hosting I was a Fluid Hosting VPS customer for over 10 years. Initially their service was outstanding. That degraded gradually over the years until "abysmal" would be a charitable description. They ultimately told me that I'd have to upgrade because they were shutting down the hardware I was on. I moved my website to another provider, and told FH to terminate my service and refund my money. They currently owe me over $700 which they want to give me as a service credit, and they don't even offer the service I need! Steer clear of these dishonest clowns.

After a decade, being refused service (forced to leave) When I signed up with them a decade ago the service was perfectly acceptable, though one thing that really annoyed me was the spammy dozen invoice/payment emails every month -- something that was never improved. As time went on, their support department became closer and closer to non-existent. Support tickets would take quite a bit of time to receive a response, if at all. Their automatic payment system eventually stopped working for me and I'd manually pay via PayPal each month. Last month, even though I fully paid money owed, my account was stuck in arrears with my VPS subscription in "graced state" meaning if they don't check their PayPal account within the billing month and confirm that I've paid, my account will be suspended and I could lose my VPS. I spent the entire month regularly getting in touch via the online chat feature asking them to look at my support ticket, constantly being told they've sent a message to their supervisor or billing department manager, neither of whom I suspect has a pulse because I received no response or resolution thus far! In two to three days from now my account will be suspended and I will lose access to my VPS, my emails, etc. I doubt their support team will be any less unhelpful in getting my account back up an running when that happens. I'm a customer who's now effectively being refused service, in what I suspect is a systematic purge of all legacy VPS customers, since they've recently moved to some new VM-hosting system. Too much of a coincidence to be anything else. Also, if anyone is wondering, my VPS is a low-end one and my usage is light to moderate, not heavy or disruptive in any way. Their prices aren't good anyway, much better, cheaper VPSes out there, offering more memory, faster disk, more bandwidth, etc. The only reason I haven't left FluidVPS already was to avoid the hassle of a migration. STAY AWAY! tl;dr: Spammy invoices / payment issues / support team jerks you around / you could lose access to your VPS for no reason.

The old Fluidhosting has gone The old Fluidhosting seems to have disappeared, along with the helpful approach. They changed their payment methods, so my autopay failed. Eventually after I raised a ticket they sent me a separate link for payment. By then they'd closed my account, and I'd opened one on another package on what looks like a different Fluidhosting. After three weeks of going round in circles with mostly unhelpful answers and requests for user passwords, it isn't clear whether our websites can be recovered. It's taken this long to get the new host account working, as the default option to set up an initial account seems to be to transfer from another registrar, which I wouldn't do. Been a customer for over ten years; not much longer.

Horrible Horrible. Frustrating. It's very time consuming to have your ticket answered with cryptic half-assed answers. So you have to go back and address their answers and more cryptic, inarticulate, incompetent answers. Go elsewhere, I'm trying to.