Be careful with Revel Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we could discuss the terms of my new contract, so why did they sent someone to renew my contract if it could be renewed on a pop up. Also. Revel is very detailed, every time you make a change, they send you a docusign to agree to the change, every time I renewed my contract, I received an email with a docusign contract that I had to sign. And now, since I told them I cancelled, all of a sudden I am on a 3 year contract that I never agreed to. So be VERY careful with them if you plan to leave them, as they will become vicious and awful.

If I could give 0 stars If I could give 0 stars, I would. Revel is awful. We have technical issues every couple of weeks and can’t get the technical support that they promised! We will sit on the phone for hours waiting for someone in tech support to pickup…sometime they never answer. When they do finally pickup, it’s someone you can barely understand from Pakistan and by that time we’ve have to close our doors and stop doing business, losing thousands of dollars. It’s the worst experience I’ve ever had with any company. Don’t be fooled. Walk about from the POS…it literally is a POS.

ZERO stars I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

Functional, but far from ideal. Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

Great product now with local support I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.