If I could give 0 stars If I could give 0 stars, I would. Revel is awful. We have technical issues every couple of weeks and can’t get the technical support that they promised! We will sit on the phone for hours waiting for someone in tech support to pickup…sometime they never answer. When they do finally pickup, it’s someone you can barely understand from Pakistan and by that time we’ve have to close our doors and stop doing business, losing thousands of dollars. It’s the worst experience I’ve ever had with any company. Don’t be fooled. Walk about from the POS…it literally is a POS.

thoroughly underwhelming It's been an ordinary experience. We've been with revel for 6 mths, had 3 sales reps (each of which have left) and now have no sales contact. Your support line is our only interaction with revel and they seems to be hit and miss as to their helpfulness. In our time with revel we have also had our systems go down twice in the first 3 mths for no apparent reason. That said no one listens to our feedback which I'd imagine will be what happens here as well.

Untrustworthy Corp Got bonded to a contract when I didn’t get the full out disclosure of fees and other requirements needed until I had signed agreement. It’s been over 6 weeks and haven’t gotten anything but two boxes and my money has been long gone. The service after my discontent and explanation of unreasonable help was horrible. Just like all companies they want your money and do not care for your business growth.

Functional, but far from ideal. Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

Huge mistake I waited on hold for support once for 61 minutes, YES that is more than 1 hour! Another handful of times I waited for 30-40 minutes. Customer service agents are knowledgeable but there is a language barrier. The system is very confusing to use and set up in Backoffice. A lot of extra steps for every action, not good for a bar at all! I cant see it being beneficial for QSR either. They also misrepresented the capabilities of the system, so I was released from my contract, with a 45% restocking fee on their returned and proprietary equipment (stand, cables and other stuff)