Stay far away from Plivo Stay far, far way. Plivo is nothing but a scam now. It's impossible to get a new account, and even existing accounts (I had one for five years) have been shut down without warning.

Save yourself a massive headache, and stay away Before I start, I see they have a 1 star rating. A few years ago I would have been shocked. But after todays issues, I am not shocked. Well, I have been with Plivio for 5 years now. The 1st 4 years were great. Never any issues, and very helpful and easy to work with when transferring in numbers. This last year something changed (probably management) I noticed their support very slow, and not helpful at all. Stop replying to tickets. Well last week I wanted to update my email address, and after about a week of back and fourth they reply with "Hi Team, We have received an update from our internal team and we wanted to inform you that, as part of our routine account audit processes, your account has been flagged due to one or more issues. Consequently, we have implemented a block on your account. Our team has conducted a thorough assessment, and after careful consideration, our decision is final. We understand that this news may be unexpected, and we appreciate your understanding of the circumstances that have led us to make this decision." Then they charged my credit card $33 As I checked my statement, they charged me another $25 last week as well. Going to have to put in chargebacks. What a shame.

Very Reliable Twilio Alternative We are a fast growing startup with customers around the globe and we needed a reliable way to reach our customers. We initially started with Twilio, but then later added Plivo as a backup. Now we only use Plivo for all our communication. I am now trying to have my team move to PHLO which will reduce our dev times even more. FYI: Our account also got blocked initially as some of the other reviews mention here, but their support team was great and they helped us set back up seamlessly.

POS service and arbitrary decisions. I started as a Plivo customer in 2016. I have had an active though dormant account for the last two years and apparently something has changed since then, as when I kicked up another PBX system and tried to fund my account, I got an email saying my account was reviewed and I was declined any continuing services. No reason why, though the message made sure to tell me that it could not be appealed. What a waste of time and POS process. After seeing all of the similar reviews, it is apparent some dumb a** in management has made another poor decision... those business degrees are not worth the paper they are written on. Hey Plivo investors, fire your management, they are wasting your money.

Bad Very Very Very Bad Experience. Bad Very Very Very Bad Experience. This is a Scam on their Pricing Part. Very Hideous and full of surprises. Well on their Pricing Page I have seen a Certain pricing for Domestic. And inside my account they are charging me based on International rates. Now when I reached support regarding that, no reply from 2 days. We already spent a lot of money integrating with Plivo Services. Kind of stuck for now. But They Suck. Also I would like to add: I have been told for 2 days to setup DLT and Registration PE Identity etc. But they are not listening that I am already a registered DLT and using SMS services in India for a long time, and their console is not letting me add my Sender ID and PE Identity. I have been using MSG91 for sometime, quite reliable. Remember before buying cheap is not always the best. Don’t make the same mistake I did.