Very Reliable Twilio Alternative We are a fast growing startup with customers around the globe and we needed a reliable way to reach our customers. We initially started with Twilio, but then later added Plivo as a backup. Now we only use Plivo for all our communication. I am now trying to have my team move to PHLO which will reduce our dev times even more. FYI: Our account also got blocked initially as some of the other reviews mention here, but their support team was great and they helped us set back up seamlessly.

Call connectivity Issues I am using Plivo for the last 3 months. Currently, we are facing a lot of call connectivity issues, especially Indian calls. We reported multiple times, But they are taking so much time to resolve this. Is anyone facing the same issue?

Happy customer for the last 12 months We started using Plivo just before COVID, and this year we have relied more on them to message our customers. They have an excellent API and well documented examples. I wish someday they add more reporting around deliver rates and times for our teams to view and action.

Account on hold immediately I tried to sign up with Plivo for internal transactional sms messages. Litterally only want a service to provide real time updates via text message. My account was immediately put on hold. Waste of time even trying to sign up for this company

Save yourself a massive headache, and stay away Before I start, I see they have a 1 star rating. A few years ago I would have been shocked. But after todays issues, I am not shocked. Well, I have been with Plivio for 5 years now. The 1st 4 years were great. Never any issues, and very helpful and easy to work with when transferring in numbers. This last year something changed (probably management) I noticed their support very slow, and not helpful at all. Stop replying to tickets. Well last week I wanted to update my email address, and after about a week of back and fourth they reply with "Hi Team, We have received an update from our internal team and we wanted to inform you that, as part of our routine account audit processes, your account has been flagged due to one or more issues. Consequently, we have implemented a block on your account. Our team has conducted a thorough assessment, and after careful consideration, our decision is final. We understand that this news may be unexpected, and we appreciate your understanding of the circumstances that have led us to make this decision." Then they charged my credit card $33 As I checked my statement, they charged me another $25 last week as well. Going to have to put in chargebacks. What a shame.