Current Twilio customer Current Twilio customer. Tried to sign up with Plivo to test their service, and possibly migrate to it but immediately denied. We run a 12-year-old company that has never (EVER) spammed a client with even a newsletter and we sometimes use SMS to communicate with customers that specifically request this method of communication during support requests/tickets only. "Based on the information you provided regarding your business and use case, we are unable to provide you with service at this time. Our internal team has made the thorough reassessment , and this decision is final." Great business model, Plivo.

Account on hold immediately I tried to sign up with Plivo for internal transactional sms messages. Litterally only want a service to provide real time updates via text message. My account was immediately put on hold. Waste of time even trying to sign up for this company

POS service and arbitrary decisions. I started as a Plivo customer in 2016. I have had an active though dormant account for the last two years and apparently something has changed since then, as when I kicked up another PBX system and tried to fund my account, I got an email saying my account was reviewed and I was declined any continuing services. No reason why, though the message made sure to tell me that it could not be appealed. What a waste of time and POS process. After seeing all of the similar reviews, it is apparent some dumb a** in management has made another poor decision... those business degrees are not worth the paper they are written on. Hey Plivo investors, fire your management, they are wasting your money.

Be wary of their bait and switch… Be wary of their bait and switch tactics. When you create your account you will see many available phone numbers to purchase. Upon making a payment, thousands of them disappear. I opened 2 accounts, on my paid account I see no availability, on my unpaid account I see many available numbers for the exact same query.

They don't care about you at all I've spent a week developing the integration between Plivo and my app. When I tried to add my credit card, they DISABLED my account due to fraud (what?), before I even had the chance to confirm the credit card. It has been A MONTH since I started to try unlocking my account, but they take ages to answer and they don't even care to give you a feedback. They just say my account was blocked due to "fraud algorithms" which are not always precise, and yet they don't unlock it.