Bad Very Very Very Bad Experience. Bad Very Very Very Bad Experience. This is a Scam on their Pricing Part. Very Hideous and full of surprises. Well on their Pricing Page I have seen a Certain pricing for Domestic. And inside my account they are charging me based on International rates. Now when I reached support regarding that, no reply from 2 days. We already spent a lot of money integrating with Plivo Services. Kind of stuck for now. But They Suck. Also I would like to add: I have been told for 2 days to setup DLT and Registration PE Identity etc. But they are not listening that I am already a registered DLT and using SMS services in India for a long time, and their console is not letting me add my Sender ID and PE Identity. I have been using MSG91 for sometime, quite reliable. Remember before buying cheap is not always the best. Don’t make the same mistake I did.

I signed up I signed up, tried trial, upgraded. I integrated it with my custom made platform. After hassle with not receiving texts from international numbers to US numbers, I tried UK number. All worked well. In the meantime they sent some irrelevant questionaire. Since I didn't answered questionaire, yes you read correctly, they are forcing customers to answer some stupid questions like I have nothing else to do; they blocked my account totally. Well, what to say ... Good luck with you business when you treat customers like this

Account on hold immediately I tried to sign up with Plivo for internal transactional sms messages. Litterally only want a service to provide real time updates via text message. My account was immediately put on hold. Waste of time even trying to sign up for this company

Happy customer for the last 12 months We started using Plivo just before COVID, and this year we have relied more on them to message our customers. They have an excellent API and well documented examples. I wish someday they add more reporting around deliver rates and times for our teams to view and action.

Current Twilio customer Current Twilio customer. Tried to sign up with Plivo to test their service, and possibly migrate to it but immediately denied. We run a 12-year-old company that has never (EVER) spammed a client with even a newsletter and we sometimes use SMS to communicate with customers that specifically request this method of communication during support requests/tickets only. "Based on the information you provided regarding your business and use case, we are unable to provide you with service at this time. Our internal team has made the thorough reassessment , and this decision is final." Great business model, Plivo.