Finally received a full refund Paid $16.95 for a photo in September 2022. Photo was refused by the National Passport Office because "image was not clear." Requested a refund through the passportphotos.com website, with no response. Then I re-emailed them from my personal email and was refunded the full amount the same day. So... not sure that I would bother using the service again since they don't seem to be able to verify that the image they send to you is actually suitable. I am happy that I was finally refunded my money.

Quick & Easy I had received a message that my photo originally submitted was not accepted and needed a new photo to submit. Experience was quick and easy to follow. Just waiting on pics to be received.

I might give this service five stars… I might give this service five stars after I try printing the photos. Taking the photo and having it verified was very easy, and the instructions provided with the photo were easy to follow. This is a great service since so many CVS stores in NYC no longer take passport photos.

Took my shot at home and received my… Took my shot at home and received my photos a few days later. It was extremely convenient and I got the photo I wanted.

Refund without quibble The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and submit it directly to the PO and they would check it - did so and it was accepted first time round. I complained to Passportphotos.com about the photo they said was OK not being accepted by the PO and they refunded my money very promptly.