This company is not operating honestly I signed up for a free trial which provided me with 15 free images. When I downloaded an image, I was charged $30 for it. I've tried contacting them but they're not picking up the phone. I'm still waiting for them to reply to my email. Incredibly deceiving way of operating.

The “free” trial is a scam The “free” trial is a scam. I downloaded 3 images within 2 days of the 7 day window and a $69 charge appeared on my credit card. I immediately cancelled the “free” trial but I’m still trying to get a full refund. Customer service is rude and accused me of trying to exploit their free trial. Huh?

Immediate help! Kimberly could not have been more helpful today. I’m a brand new customer & was very confused about downloads & credits etc. I’m NOT very computer savvy so I explained what I needed to do & Kimberly very carefully & kindly walked through the steps & sent the selected photo to me. I’m very impressed by the immediate response & hope you are lucky enough to have more employees like Kimberly!

I forgot to uncheck automatic renewal… I forgot to uncheck automatic renewal after purchasing a few images. Didn’t notice my credit card was being charged $25 a month until 4 months had passed. All my fault. I called and talked with Kimberly. WOW! Talk about customer service; Kimberly refunded all four months and was absolutely wonderful about the whole thing. Dreamstime should send Kimberly out to teach others about customer service.

Cannot get past some screen that says… Cannot get past some screen that says pree & hold. Nothing works. I just want to check my subscription and make sure I am not being billed but cannot use it or do that but see charges come through. Not sure this is even a legitimate site.