Unjustified hold on transactions; refusal to release funds in timely manner. Their customer services / risk reps are either lazy or incompetent or both. We had a credit card customer charge $24,000 on their card as down payment on a product. NAB put a hold on this because of "risk", the card and charge was perfectly valid and legitimate. First we had to submit the invoice for the product, then 3 months of our bank statements, then an email from the customer confirming the transaction, etc. It has a been 8 days since we should have received our money, maybe we will never get it. The money has been removed from the customer's account, where is it? This is the second time this has happened in a year with NAB. The first time they put a hold on $120,000 for multiple transactions for 2 weeks for no valid reason. We do $3M in CC transactions a year and have been in business 18 yrs, and no other CC processor (we have had 3 previously) has ever done this. Their customer service reps are incompetent or maybe they were told by their management not to give customers their rightful money.

I'm filing a complaint with the FTC... I'm filing a complaint with the FTC.... Beware of the fraud they commit. After reviewing out business checking account, North American Bancard took monthly fees out in the amount of $840.65. We are a seasonal fireworks company. I send their machines back after the end of each season and canceled their services. They failed to document the cancellation and kept charging our business account.

Breach of contract! Poor & dishonorable customer service. After several years, North American Bancard suddenly started charging additional fees that were not agreed to in my contract. I promptly cancelled my service as I did not agree to the new charges. They continue to send me past due notices and adding additional fees to the alleged past due balance. This company has awful customer service and poor billing practices!

Bad business practice I checked my bank statement and found a $300 debit by No American Bancard. Called and was told this was for new equipment which at the time I had not received and would be reversed if old equipment was returned. I provided UPS tracking receipt, no credit. After calling several times (disconnected 3 times) "further research is necessary". I was never informed as to this debit to my bank account and never gave permission for this transaction. Very frustrated and ready to check for a new processor.

My credit card machine was not working… My credit card machine was not working one day. We thought it was the connection to the ethernet but then I called and found out it needed a big update. It took about 45 min to get the machine updated and I would have appreciated an email or something stating that this needed to be done. The girl was super nice and patient with me while entering all the codes and numbers.