Easy On Line Service - Shocking Delivery Ordered Tuesday evening online. Message from 1stop Wednesday to confirm dispatch. No delivery by Saturday - answerphone massage left for 1stop. Email from 1stop early Monday stating delivery had been attempted Thursday (I question this - no courier missed delivery card left and my wife was at home all day on the look out for other deliverires we were expecting on Thursday) In the email chain exchanged on Monday 1stop changed the delivery instuctions to APC stating either neighbour or leave in rear garden. Tuesday: Contacted by APC wanting to arrange re delivery - they hadn't received the updated delivery instructions from 1stop. I drove to APC (12 miles from home) to collect in person. Regards Mike

Scratches On Sockets and Dimmers Well, we had a few problems with the Order. Some Sockets and an expensive dimmer switch came with scratches. I have to say they did get it replaced straight away without any problems, but the replaced dimmer switch still had scratches on them. Again they replaced the knobs without problems, but again the replacement had scratches on them. Why couldn't this be checked before they sent it off? They did say that they did, but in the dark? As they didn't see any blemishes. Again I took photos and showed them. For an expensive new four way dimmer you don't expect any marks what so ever on it. I gave two stars because they did in the beginning replaced all marked items and were very forthcoming and return postage got refunded straight away, but all the hassle and still with a dimmer switch that has marks on it, it's just two stars I can give.

Excellent range of competitively priced products, with great customer service. I have ordered various items from this company and have found their range of products and the prices to be truly excellent. The communications are very good to both email and mobile, giving you a clear indication of the current status of your order. Everything has arrived within 2 days and is always packaged well. I would recommend this company highly to other people.

Good service, but disappointed with the product finish The pewter touch dimmer I ordered had some of the pewter finish rubbed off, or scratched off in a couple of places. It was not bad enough to reject the item (because the hassle of sending items back and getting them replaced is usually a real bind), but I certainly considered this. Perhaps the company should perform a quality visual inspection before sending items out, to avoid the same thing happening to other customers.

great service shame about delivery had a great service , was dispached the next day . Had a e mail and text to say it was on its way , so two days later still had no received item , so called wholesaler , was given couriers number . Thhey said delivery had been attempted but no one was in , i had not been left a card so didn't have any information . They told me only deliver on a mon to fri between 9 and 5 , so would have to go all the way to thamesmead on a friday afternoon to collect . This would put me off using wholesaler agaion , please change courier to royal mail , who take items back to sorting office , thanks